ROBBED! NEVER GOT TO GO ON MY CRUISE

Carnival Conquest Cruise Review to Caribbean - Eastern

Cruises: 7+ cruises
Review: 1
Helpful Votes: 46

Overall rating:

1 out of 5
Carnival Conquest

7 Night Eastern Caribbean (Miami Roundtrip)

Sail date: August 31, 2019

Ship: Carnival Conquest

Traveled as: Couple

Reviewed: 5 years ago

Review summary

Dear Carnival Team, My name is Ashley, and I am writing with a heavy heart. I was supposed to attend my vacation on August 31, 2019, on the Conquest. However, Hurricane Dorian came and ruined any plans. My cruise was not canceled by Carnival, but a series of events occurred after Hurricane Dorian. First my flight was canceled, thus I could not make it to Miami. Driving was not an option for us either. My boyfriend who was planning to purpose to me on this cruise, has server anxiety. He has lived through h Hurricane Andrew and lost everything due to this. The media made Hurricane Dorian seem to be worse than Hurricane Andrew. My boyfriend had no desire to get in the sea with such a big hurricane. He was traumatized and in tears that we couldn’t get to go on this cruise where we planned to make new memories. During this time we lost a family member, who was also affected by Hurricane Dorian. She was our aunt who was a family pillar to us. I work in an office job, and I work 3 jobs just to make ends meet. I planned this vacation for a year, and I felt blessed that I got a deal through the travel agency Cruzvtt. We had to attend a timeshare presentation, one in which we could not afford but was given a free cruise. I was tricked into this free cruise; however, I ended up paying $1100 with the idea that I got a discount. When I looked upon Carnival I was really paying the same price. I’ve been on a rollercoaster ride trying to get some services to help my situation. The fine print in the case has tricked us, but due to the circumstance, we would have made our cruise if not for Hurricane Dorian got in our way. I am not looking for my money back but simply looking to take my 7-Day cruise to the island I desired. I have cried for weeks because I have nothing to look forward to. This cruise was my one big escape from life. Now with dealing with our death of the family, I can’t find anything to look forward too. All I want was to reschedule my cruise due to the circumstances that were out of my control. Poor customer services and I regret ever supporting this Carnival cruise line in my past four cruises. Thank you, Ashley

Embarkation

1 out of 5

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Children's Programs

1 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5

Ports of call

Miami, Florida

1 out of 5

Grand Turk Island

1 out of 5

San Juan, Puerto Rico

1 out of 5

Charlotte Amalie, St. Thomas

1 out of 5

Amber Cove (Puerto Plata), Dominican Republic

1 out of 5

Disembarkation

1 out of 5
Was this review helpful? 46

7 Comments

Pancake1974    5 years ago

Unreal.... bad rating, not there fault.... have you heard of travel insurance? Without it you are gambling.... especially in hurricane season.

lordoftraffic    5 years ago

You gave Carnival a bad rating because the airline cancelled your flight? I'm guessing they cancelled the flight because the pilots didn't want to risk the safety of hundreds of people by flying into a hurricane. Then you made the decision not to drive to the port because your boyfriend has anxiety because of hurricanes. Yet you booked your cruise during hurricane season. You didn't purchase travel insurance? I don't understand why you bothered to post this. Wouldnt your boyfriend had even bigger issues sailing during a hurricane at sea during your cruise? How is a cancelled flight and a hurricane Carnivals fault? Sounds like if you had gotten on the ship and sailed in a hurricane you'd be upset you weren't warned about the bad weather.

coutybugg    5 years ago

Sorry but not sorry. Chalk this up as a good educational experience, that didnt cost you a bunch of money. In the future, please do your research, this will save you a great deal of heart ache. Good luck on your "quest" for a free cruise, next time get travelers insurance.

KajtheViking    5 years ago

This should be a wake up call for everybody to buy cruise insurance. The negligible cost is definitely worth having it. Sorry things did not work for you.

bobduck1993    5 years ago

Maybe if you were to go to the Carnival site you could post your situation just like you did here,it's possible that others had the same problem ,it's worth that little bit of time ,try it and see.please know that I truly sympathize with you in your loss!

LRSalisbury    5 years ago

So sorry

brad1312    5 years ago

Sorry for your loss. First off, Carnival will never see this forum. Always purchase travel insurance for cases like this.

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