Horrible experience on 1st Carnival Cruise. Do not recommend.

With people that are setting up cash accounts, they should be handed their keys at the point of setting them up. To have them in unsecure mailboxes once activated was not a great start. Should filter the lines for photography and those who choose not to. Separating the lines for the cruiser to choose would make them more likely to want to get a photo instead of feeling like they are coerced to. Muster stations could have fans overhead or NB on ground that staff can remove and store for hot weather as you have 100+ people in small area getting hotter and angrier as waiting for everyone to show up to actual stations before starting the instructions. Have shorter staff stand on small platform or stand to demonstrate to those in back that cannot see. Have more staff with brightly colored clothes inform people that they do not have to gather at guest services in a line. There was many people that did not need to be there waiting for no reason. Cuts line forming down to a minimum and leaves more open spaces for people to get through as it led out into the elevator area on floor 3. Have sail and sign kiosk on at least 3 floors with an ATM option nearby. It was only available on two floors. Lines formed on those as well. Have information in staterooms that can find balance on the app when profile is set up.

Lines were atrocious at almost all hours of the day between buffet and other options available blue iguana Cantina and Guys Burger i.e. .. limit 2 plate per person at time of order. Lines leak into pool areas and with the buffet you are waiting 20+ mins sometimes. (Cantina example: line was 5 people around 1pm , usually busy. Got in line. Waited about 10-15 mins more than should because lady two persons ahead ordered a taco bowl and three burritos. Then guy behind her three shrimp burritos. The staff had to refill prep multiple times for not a large amount of people. The wait wasn't terrible but if you had stations assigned to staff and a limit of 2. The line of 5 wouldn't have jumped so large to about 15+ if the staff didn't have to prepare 4 more orders more than they should have for just the individuals I witnessed behind me. The buffet lines would go smoother if there was staff to plate the dishes instead of cruisers allowed to. Cruisers were spilling food items, placing spoons in other dishes which could be cross contamination. If cruisers were left to just hold the dish it would keep the line from backing up and cruisers less of a chance to be indecisive. Carnival deli had nice selection of menu. Again limit was not set and with one person sometimes left to take orders, prepare sandwich, put in ovens and plate afterwards was alot to witness. Also with cruisers ordering multiple sandwiches. A line of 5-10 people would easily make it a 30 min wait. I see it working with three staff minimum. One person in taking orders and prep. Passes sandwich off to oven where watch timers and can take each sandwich out as intended. Have it passes to another staff who puts sides on and hands to cruiser. Nice even flow was never here but food was delicious. Sushi was great. Virtually no lines because of purchase option as I guessed. Although recommend keeping same rolls but maybe add a chef's special roll or even roll of the day to the never changing menu. All week remained the same with flawless sushi. Maybe photos of rolls would encourage those who haven't tried sushi to not be so intimidated by when they read ingredients. While eating rolls , I witnessed multiple people not understanding and just walking away instead of asking questions like carnival may assume. on last day, there was one staff working in sushi completely overwhelmed with orders and no help. I didn't mind the wait but informed carniv employee to maybe notify manager of issue and she replied with "I'm sorry not my department" after speaking a bit more she agreed to let supervisor know. Not fair to the employee.

Ship was overcrowded and the pools were small and seemed unclean. They claim all the hot tubs were "broken" waiting to be fixed because they were lukewarm which is like a tub of bacteria. It was definitely unsanitary.

They didn't have any performances that stood out. The comedy shows was the most popular aspect of the week and it completely overfilled the Degas Lounge by over 50 people making it cramped and standing when It should have been hosted in the main theater area and closed at capacity.

Room steward was polite but did not even change our bedsheets. They made the bed with the comforter but once that was removed you could still see the sheet was old. Waiters did not seem well trained and remained very casual even in formal dining room.

Needs to be updated. At one point when working out in gym, a beam was held up by duct tape. It was horrible to see as a cruiser and made me feel extremely uncomfortable.

The size was comfortable and space was good. The bathroom tile in shower needed maintenance as there was cracks and holes in it. Also it was strange there was only one US outlet. All rest were UK outlets which was major inconvenience.

They gave everyone on the ship the opportunity to put their luggage out and pick it up in the terminal. Rather than have people pre purchase this option prior to sailing or during cruise until last day, they let everyone so it seemed impossible for them to anticipate how many bags they would handle and how to avoid pickup lines when in the terminal after disembarking the ship. The terminal ended up being full and they kept everyone from leaving include my friend and I with questions that crew could not answer. I can only assume everyone's baggage was there and it caused the people to have to search through hundreds of bags to find their own causing a delay in leaving the terminal. I understand special needs and disability persons should have priority for this as it would be difficult for them to wait in the lines and manuever in the crowds I noticed. Everyone was gathered in main lobby in chaos and in theater all angry and complaining that Carnival does not have any organization which it did not display at all throughout the week. I was so dissapointed as this was my first cruise with Carnival and for our birthdays. It completely ruined our special trip.