Worst Cruise Ever on any Cruise Line (and no reply from Carnival on the experience)

Carnival Conquest Cruise Review to Caribbean - Western


Contributor Level: Purser
Experience: 7+ cruises
Review: 1
Helpful Votes: 12

Overall Rating:

2.0 out of 5
Verified Review
7 Night Exotic Western Caribbean (Miami Roundtrip)
Sail Date: May 04, 2014
Ship: Carnival Conquest
Cabin Type: Oceanview
Cabin Number: 1248
Traveled As: Couple
Reviewed: 3 years ago

The check in process went smoothly.

Once on the boat, the staterooms were adequate - some need for updating.

The food at the buffet was as expected.

Enjoyed the Steak House experience that you paid an extra $35 per person - nice meal & great service.

Enjoyed Guy's Burger Joint - great burgers and many options.

Asked for recommentdations on tours on two ocassions with no input from the Tours Desk - just took a shot in the dark with the tours - Bone Fishing in Costa Maya was nice/good tour.

The bar service in the casino was extremely slow on most ocassions and we paid the $49 each per day for the drink package - with tip of 15% added on top of the $49 per day per person.

There were at least two ocassions where the guest services staff were not helpful.  We ended up depending on the kiosk instead of a live person - very sad.

Boat could not get into Hondurus and credited the port rax of $14 per person - nothing else - we were forcred to be on the boat an extra day - thank goodness we had purchased the drink package or Carnival would have made a mint that day, as I am sure they did off of most of the passengers.

Worst cruise ever and to make it worse, Carnival as not responded to my survey that I completed with them, so poor customer service on top of a bad experience.

Food and Dining

3 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Service and Staff

3 out of 5
The staff that did the rooms were excellent, but most of the areas, I would only rank OK.

Ship Quality

3 out of 5

Cabin / Stateroom

3 out of 5

Ship Tip

Pay the $35 per person and have a great meal at the Steak House onboard.

5 out of 5
5 out of 5
3 out of 5
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