Brilliance of the Seas Cruise Reviews - Reviews

This was our second cruise with Royal Caribbean, and was nothing compared to our first cruise on Enchantment Of The Seas.  Everything on our first cruise was amazing!!  We had high expectations when we booked this cruise upon our last one.  We were extremely disappointed from the start.  Windjammer's food was not good, and selection was bad.  The wait staff hardly came around, and seemed to not be interested in socializing with those onboard.  The entertainment was okay.....and activities throughout ship was terrible.  Lots of down time, and really pushed buying stuff.  We did love our cabin attendant Fno, and our waiter Monica in main dining.  We were extremely disappointed with the fact if you wanted a coke...you had to go to bar and wait in lines.  On our last cruise...there were coke machines throughout the ship.  Many of the staff on Brilliance were not friendly and seemed bothered.  The shore excursion we took to see the Mayan Ruins was rushed, overpriced, and misleading.  We will not do an excursion again.

All employees on the ship were TOP NOTCH!  Other than the stateroom bathrooms, especially the shower being very small, our balcony stateroom had plenty of storage/closet space.  Easy to get around on the ship and we never had any trouble finding a place to sun or enjoy a show.

Very nice itinerary.  A later departure from costa maya would have been nice. Staff was very nice..especially the wait staff. Was expensive for the dates we traveled, leaving new years eve, but it's probably more reasonable at other times

The food was just OK - nothing special.  We were in 9052  but the people next to us 9054 were extremely LOUD at 2:30 am every morning.  We had to call Security on them at least twice.  Scott had to go out on the balance and yell at them one night.  There were 2 people in that room and 2 people in 9056.  Their parents on the other hand were in 9026 and had warned the room stewart of the possible problems.  Royal Carribean did give us a letter indicating 20% of each of us on another cruise but I seriously don't think that was enough.  They have a policy of no children under 16 in hot tub or pool without an adult but no one was every with the children.  Most of the time you couldn't even get into a hot tub because of the kids.

This cruise was great, will certainly look into doing it again. The on-board experience was more than I expected and the shore excursions were equally as good.

Friendliness of the entire staff was noticeable & appreciated on the cruise. Our waiter staff ( McKoy & Erhan) were friendly, funny & served us impeccably. The 2 cruise entertainment directors were funny & outstanding especially with their ad lib and off the cuff comments. Really have to give a shout out to the Ukrainian & Russian staff members ( Very friendly and personable). Getting on & off the ship was quick and easy. No long lines & waiting like other cruise lines. 

Moderate size ship.  Last day of cruise was choppy.  Service on Royal Caribbean was excellent.  I recommend the beverage package if you enjoy specialty coffees in the morning etc.

The fresh juice selection was lacking.

Great service by the dining crew, food was good. Would have liked to be able to get something to decent to eat after midnight

Room was kept very clean, great steward.

The 'Cinema' seated about 40, seats were in disrepair, so much that you felt like you would slide out. Also, movie was Bridget Jones Baby, which was rated R. No one was monitoring who was in the room, so anyone under 17 could have easily been exposed to a pretty raunchy film.

Lots to do on this short cruise.  Festive and in the spirit of the Holiday.  Our first time cruising.  Plenty of food and activities.  Nice and relaxing.  Customer Service was first class from most all the staff onboard.  Found out Cruises are not our thing, but if they are yours... I recommend this cruise.  Great for families, and extended families.  We met folks that make this cruise a tradition.

Loved everything about this cruise.  Exceptional staff.  Booked late so I got a great price on a balcony room. Would take the same deal and the same cruise again in a heartbeat.

Dinner was my favorite.   I would like to see better shows on the ship.  Broadway type shows.  I think the drink package is too expensive.  The service on the ship was excellent.

The cruise was everything I expected.  My only suggestion to RC is to re-do the cinema.  EVERYONE in there complained about the seats.  My back went out from sitting in them for the duration of a movie.  The seats are broken, and so uncomfortable.  The movie was great but very painful to watch..  

Assistant waiter, Kenger, was the highlight of our dining experience!  She provided a spirit like none other.  She deserves a huge raise!

We really enjoyed our cruise vacation.  We went the week before Christmas and the ship was decorated so beautifully for the holidays.  The two days at sea were broken up nicely with our days at Key West and Cozumel.  We had great excursion opportunities and enjoyed both of the ones we choose.  Lots to do and see.  The only suggestion I would make would be to have more eateries that don't require an extra cost.  We really only had 2 options the entire time and it would have been nice to have more variety.

The ship is nice and well maintained . Food,service all good. Guest services did not follow through on customer service, very disappointed. Cruise director very rude and actually mean. It was really embarrassing to watch and listen how he belittled guest he had no patience for. Really left a bad impression. Over 30 cruises, I have never heard a cruise staff member speak this way to a guest. Joking would be one thing, but this was straight out mean.

cabin service was terrific.  Windjammer had amazing food.  Could not believe how clean the ship was kept.  However, food at dinner in the dining room was mediocre at best.  

The ship was beautiful. Very clean & wonderful staff, just not enough staff! Could never find a waiter in the shows to get drinks, waitstaff was hard to come by even by the pool & solarium. Bartenders were great (Thank you Steve, pool bar), but always had a long line due to only 1 or 2 bars open at a time. Nothing going on onboard. we usually travel with other lines & there is always something going on pool side, shows all day long with multiple chance to catch them if you missed it. NOT with This ship. 1 show, 1 night, no repeats. If you missed it you were out of luck!. Probable will not do RC again unless it's one heck of a deal. 

The food was old and recooked every night.  Nothing tasted as if it was freshly cooked.    Were given dirty sheets for our bed after waiting 2 hours.  The staff was very rude and discriminatory throughout the cruise.  To make matters worse I developed a rash on my face after using a dirty napkin in Rita's Cantina.

I'm  Very dissatisfied.  I am requesting a full refund. 

PLESE DO NOT SHARE MY PHOTOS

smaller ship which is better. Easy to get around. Had fun. Everything was great. had a good time.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.  ccccccccccccccc

We had a great time, it rain off and on but it was still the best trip ever! We love the ship, it was decorated  with Christmas decorations it looked just like Christmas  on the ship. We loved the food foods so good and it was always enough  you was never hungry or ever thirsty. We bought the Deluxe package and it was worth  every penny. It was always something to do on board the  ship. I really  enough  myself ...I already book another while we was on the ship....I love Royal!

Food was terrible in main dinning room. Ordered eggs benadict eggs were like hockey pucks. Lunch was okay. Tried dinner first and second night, food was awful. Ate 4 meal total there.Had to eat at chops and giavonies for dinner. Wind Jammer for breakfast and lunch. Staff was great.