Holiday Cruise
Brilliance of the Seas Cruise Review to Caribbean - Western
5 Night Western Caribbean (Tampa Roundtrip)
Sail date: December 17, 2016
Ship: Brilliance of the Seas
Cabin type: Balcony
Cabin number: 9598
Traveled as: Family (older children)
Reviewed: 7 years ago
Review summary
The ship is nice and well maintained . Food,service all good. Guest services did not follow through on customer service, very disappointed. Cruise director very rude and actually mean. It was really embarrassing to watch and listen how he belittled guest he had no patience for. Really left a bad impression. Over 30 cruises, I have never heard a cruise staff member speak this way to a guest. Joking would be one thing, but this was straight out mean.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
If you want to see a some of the entertainment you need to arrive very early. They have activities in the atrium and there is absolutely no place to sit.This ship does not seem to be well thought out, but again, I feel that is because of the cruise director, Jerome,he has a I don't care attitude