Royal Caribbean Turns Your Dream Vacation Into a Nightmare (Mechanical Issues, Nearly All Ports Canceled!)

Brilliance of the Seas Cruise Review to South Pacific

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 23

Overall rating:

3 out of 5
Verified Review
Brilliance of the Seas

11 Night South Pacific (Sydney Roundtrip)

Sail date: March 19, 2024

Ship: Brilliance of the Seas

Cabin number: 9070

Traveled as: Couple

Reviewed: 7 months ago

Review summary

Mechanical issues ruined our dream vacation on Breakdown of the Seas. All but one ports canceled.

Embarkation

5 out of 5
Purchase the key if you are going to get WiFi anyway. You get onboard early and have a stress free lunch.

Ship experiences

Food and Dining

4 out of 5
The food was excellent. Try to attend the Chef’s Table if you are a foodie, or if you enjoy wines.

Onboard Activities

3 out of 5
This ship is older, so it isn’t the best.

Entertainment

3 out of 5
The shows were not too frequent, and some were canceled at the last minute.

Children's Programs

No kids.

Service and Staff

1 out of 5
While the waiters and room stewards were amazing, there was a mechanical issue on the third night of the cruise. This caused us to get into our first port 90 minutes late. Rather than tell the passengers what was going on, the captain lied and said it was due to “headwinds “. They attempted to repair the issue while we were in port, but ultimately were unsuccessful. At 6 PM they announced we would be skipping port #2 and going to port #3 directly due to the mechanical issue, and that we would have an extra sea day. By 7 PM we were turned around and clearly heading back to Sydney, yet no announcement was made until 12:30 PM the following day that everything was canceled. We were dropped off at 10 PM 4 nights early, and Royal Caribbean only agreed to pay for 3 nights in a hotel. The change fees offered for airfare was nowhere near the actual cost to change flights.

Ship Quality

2 out of 5
Older ship. Stay away from deck 3-5, especially near the back of the boat as the sewage smell is overwhelming.

Cabin / Stateroom

4 out of 5
No real complaints here.

Ship tip

Stay away. Mechanical issues caused use to miss nearly all the ports. Killed our dream vacation. Ship was known as “Breakdown of the Seas”.

Ports of call

Sydney, Australia

4 out of 5

Lifou Isle, New Caledonia

3 out of 5
Not a lot to see here, but if are are energetic rent a bike and visit Jokin Cliff. It is about 25 KM round trip. BRING EXTRA PADDING FOR YOUR SEAT, your butt will thank me for it.

Noumea, New Caledonia Did not visit port

Port was skipped due to mechanical issues onboard.

Mystery Island, Vanuatu Did not visit port

Port was skipped due to mechanical issues onboard.

Port Vila, Efate, Vanuatu Did not visit port

Port was skipped due to mechanical issues onboard.

Luganville, Vanuatu Did not visit port

Port was skipped due to mechanical issues onboard.

Disembarkation

1 out of 5
This was a disaster! We had the key, but were unable to make it to the main dining room because so many people were queued up on the floor there was no space to get off the elevator. Room stewards were rushing people out of the rooms, but there was no where to go. It was a 10 PM disembarkation, and people were squatting on deck 5 as early as 6:30.
Was this review helpful? 23

4 Comments

karlgrgurich     7 months ago

Oh. How disappointing and upsetting.

Gwbigdog     7 months ago

Thanks for sharing your cruise

HeavySeas     7 months ago

Thanks for sharing

cruising2004     7 months ago

Thank you for sharing.

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