Dreadful staff... Avoid this ship
Brilliance of the Seas Cruise Review to Europe - Mediterranean
12 Night Mediterranean Greek Isles (Barcelona Roundtrip)
Sail date: May 26, 2016
Ship: Brilliance of the Seas
Cabin type: Inside
Traveled as: Couple
Reviewed: 8 years ago
Review summary
The itinerary was great, but most of the staff were terrible. There were exactly 4 great staff members but the rest could not resolve problems THEY created and did not care. (Act silly, they somehow would blame you for their mistakes). I've sailed 3 times on RC, and 6-7 total cruises. This by far was the worst. Also, the ship is old and tired.
I would regimen this itinerary, just use a different cruise line.
Ship experiences
Food and Dining
Entertainment
Service and Staff
Cabin / Stateroom
Ship tip
Double check to make sure they give you your MyTime dining ahead of time. Our said MyTime AND had a table number. They made a mistake and out both, but would not honor the MyTime without a HUGE hassle. Terrible
Ports of call
Livorno (Florence & Pisa), Italy
3 Comments
Bleriot 8 years ago
Totally disagree with the comments on staff and food. The staff were extremely friendly and helpful at all times and provided a happy atmosphere. The food in the main restaurant and in particular the steaks which I like were cooked exactly as I ordered, Blue. Our table was the same each night and always ready when we arrived.
Yes she is an older ship which was refitted in 2013 and has retained her great character. We would have no problem recommending this ship.