Brilliance of the Seas Cruise Review to Caribbean - Western


7+ cruises


Helpful Votes

2 out of 5

Royal Caribbean Cozumel cruise

Sail Date: December 20, 2014

Reviewed: 1 year ago

Traveled As: Family w/older children

Room Type: Balcony

Overall, I would only recommend this cruise line and cruise to those who and are seeking low cost deals, don't have high expectations, and are not overly concerned with the details. My experience after a number of cruises on various cruise lines is that RC gives away so many deals that  it attracts a party crowd, lots of kids, and they cut corners in the wrong places. It may be fine for families on a budget, but not for couples, older clientele, romantic getaways, etc. I'm dismayed also that in this day and age, a cruise line can't offer internet service that isn't like a slug crawling across a football field, TV connections that are down 60% of the time, and are out of stock half the time due to poor inventory control. The Jacuzzi's were too small, too few and dominated by guests who would sit in the Jacuzzi for hours like it's their private domain. The beverage packages are costly and designed to force you into the higher cost package, which is not worth it unless you're going to drink something every 15 minutes. On top of that, half the time they're out of stock they try to upsell you to something else at an additional cost rather than apologize and make up for it. The main bright spot was the excellent service provided by most of the personnel on the ship, but that and a relaxing cruise experience should be givens on any cruise line. I'd say RC spends too much on frivolous décor and such, and not enough on the amenities that they highlight or that really matter to guests for the best experience. In the end, you keep a good attitude, relax, try to enjoy the experience, but if you're a romantic couple, an older guest seeking a quiet time, or seeking an elevated, relaxed experience, I'd go to another line and be willing to pay a bit more for a much more fulfilling experience.

Ship Quality
Food and Dining
usually lacking seasoning, meats tend to be dried out, beverage stations out of stock half the time
Service and Staff
one of the few bright spots for this cruise line
Children's Programs
Onboard Activities
Destinations and Excursions
Cabin / Stateroom
shower too small, TV didn't work half the time, internet too slow....sufficient closet/storage space, clean, safe for valuables
Cozumel, Mexico
not the greatest port experience, but lots of opportunity to buy tourist junk

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