Terrible experience

Dear Royal Caribean 

You ship Athem of the seas needs help. I put the total blame on mid and upper management . I have had about 7 cruises with you including allure and the oasis. You crews lak of trading and the inability to deal with the public

This ship is not geared to people over the age of 60 yrs old. Who else on non school holidays can take a 12 day cruise?. with 5 1/2 sea day you would think you would have Quality Activities.

 In the solarium people reserved the chairs by putting down towels before 8:am. Could not get a seat at all during sea days. Asked crew to help and refused saying it was on the honor stystem , note you have a sign posted that you can not reserve seats and after 30minutes of non use you can remove the towel.

1.  i was looking forward to going to the workshop to make jewelry . Used to buy 2  all the different set to bring home and do with my granddaughter. Went to first class and found out you turned the workshop into a photo studio. The class was held in the wine bar. Poor lighting not enough to tools and only one ugly set of big black ugly beads.

coloring class also in wine bar with terrible lighting ,about 25 pencils for the over 30 women and men who tried to attend also no pencil sharpener we each had to wait turns just to get one pencil!

2. windjammer food was cold and too few people clearing tables.  Lack of help trying to balance food and getting a table. Almost fell, yelled help and no staff arrived , my husband came running and caught me as I was going down.

3. Poor management of shore excursions. Lack of help and poor responce when help was needed.

4. Poor upper management when I requested my meal from the dinning room be brought up to me in stateroom. Could not put weight on my leg. Was propped up with ice on it in bed, I could either pay for room service(yes it now costs to get a sandwich delivered to your room.) or not eat. 

5.  Trying to disembark was a nightmare . I would say about 50 or more people requested assistance to get off the ship. Had to sign up two day  in advance before we docked. Told to get there at 7:15am. Never got a wheelchair unti 9:00am.  The man in charge said that we had not signed up even after showing our paper work. He took no names and everyone was just waiting around. Found out they only had 4 wheelchairs and 4pushers assigned to this area. Now they had a lead time of two days to get their act together I had high expectations for this cruise having been on the allure and oasis which had great service. This cruise falls at the bottom of our list.