Allure of the Seas Cruise Review to Caribbean - Eastern

Contributor Level: Purser

Experience
7+ cruises

Review
1

Helpful Votes
2

2 out of 5

Allure of the Seas

Sail Date: August 14, 2016

Reviewed: 3 months ago

Traveled As: Family (young children)

Room Type: Balcony

The ship was beautiful but overwhelming.  There is not enough staff to accommodate the over 6000 passengers and they are not able to give that "personal" attention we're used to.  This was cruise #20 for us so we're not first time cruisers.  Bigger is not always better.  RC has gone over and above to build the larger, more elaborate ships, however, they have not staffed them sufficiently. The shows were disappointing because you had to have reservations to see them and they were the same shows. Not enough seating for this many passengers. Guest Services was amazing and patient. Not a day went by that there wasn't a line with questions. The ship was beautiful but service and entertainment needs work. You were always waiting in line for something and they were always running late. Very disappointed and would not recommend this ship or any of the larger ones with more than 4000 passengers.

Cabin / Stateroom
Our steward was amazing. Medelyn Sarabia attended to our every need and made sure our cabin was spotless. But she, too, is overworked with the number of cabins she has to clean. Our daughter, who was in Cabin 10558 had horrible service and one evening the steward told them he ran out of time and couldn't turn down their room. Again, understaffed. But we had exceptional service and the cabin was beautiful.
Embarkation and Disembarkation
Ship Quality
Tables in the open areas always filled with dirty dishes. Not enough staff to keep them cleaned off. The design of the ship is beautiful and clean but, again, not enough staff to keep it clean and they are "short" with the guests because they're exhausted!
Destinations and Excursions
Onboard Activities
Children's Programs
Our five year old grandson had an awesome experience with the programs and staff. They had enough staff to accommodate
Entertainment
Shows were great, however, limited and the venue cannot accommodate the number of passengers. We were not aware you had to make reservations until on the ship and was shut out of two shows because they were full and we didn't want to stand in line hoping seats were available for the no-show guests. Not a good experience
Service and Staff
Our cabin steward, Medelyn Sarabia was amazing but truly over-worked/under staffed. She kept our rm spotless. Guest Services Officer, Anastasia Draguntan was fantastic. She took the time to answer our questions. Terrific rep for RC
Food and Dining
Food was ok but always cold. Staff had too many tables and no time to sufficiently serve them all and our waiter/busboy had "issues" between them.

Tip

Make reservations for shows immediately--as soon as you board--to avoid being shut out of the shows and be prepared to wait in long lines.



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