some problems but all in all a good cruise

Adventure of the Seas Cruise Review

Popeye2112

Contributor Level: Second Mate

Cruises: 2-3 cruises

Reviews: 2

Helpful Votes: 11

Overall rating:

4.2 out of 5

7 Night Western Caribbean & Perfect Day (Ft. Lauderdale Roundtrip)

Sail date: October 14, 2023

Ship: Adventure of the Seas

Cabin type: Balcony

Cabin number: 9390

Traveled as: Couple

Reviewed: 6 months ago

Review summary

The problem started 30 days out when I asked for a check on my table reservation. The lady on the messenger deleted my excursions. So I had to go and rebook them. But when the refunds were sent it was taken from the cruise and not the excursions. So this removed my cruise. Spent 6 hrs on the phone over. 3 days trying to get it fixed. Was l told it was good to go. Got to the post and I was not on the ship took them about 2hrs to find me and get me on the ship. Had to go to the customer service on the ship to get my drink packages put back. All was fixed but. Royal Caribbean needs to do better. And there needs to be a better system I mean this is a multi million dollar company it shouldn't have this kind of troubles. Makes me thank there a subpar cruise line. update: I did send an Email and received a response, their sorry this happened, and it will be looked into. I also received $300. in FCC. I'm guessing that made them feel better about letting us down. still debating about returning to the line well see..

Embarkation

4 out of 5

Got to the port was not on the ship. Ongoing problems with the cruise that started 30 days out. Royal did fix the problem. Was not on the drink packages. Although Royal did fix it it is the point of the matter I have a cruise booked for almost 2 years and it was completely destroyed in a few minutes

Ship experiences

Food and Dining

2 out of 5

Drinks were no were up to par. Frozen drinks were mixed and then the alcohol added thus making the frozen drinks in unfrozen And undrinkable. Drinks were not consistent from bar to bar. Food for the most part was good but no where up to the standard of the larger ships. The food service team were outstanding at all times...

Windjammer Marketplace

4 out of 5

there's some good and bad here, sometimes the food good and others it was old and tasteless. the snatch and go eggs were old and rubbery. but the cooked to order eggs outstanding if you had the time. the rest of the grab and go food was good

Johnny Rockets

4 out of 5

good milkshakes

Schooner Bar

5 out of 5

outstanding place found my new-old fav. drink here, 7&7 but with Canadian club and sprite. very nice

Duck & Dog Pub

5 out of 5

my go to pub on the ship, drinks were good. Nice place to sit and watch everything happen

Cafe Promenade

5 out of 5

nice spot to have a quick bite. some of the food was lacking. but the most part it was good

Onboard Activities

5 out of 5

For a small ship there was plenty of things to keep you entertained.

Guest Services and Explorations!

5 out of 5

This place did so much for my and it may well save my loyalty. they fixed everything from the drinks to cabin. John the disembarkation officer went above and beyond in helping me get my bag back that was put on the Carnival ship ( not Royals Falt at all, it was mine and the ground transportation company.) but he treated it like it was the only problem he had. just outstanding service..

Swimming Pools

4 out of 5

just a tad small but it is a older ship

Logo Souvenir Shop

5 out of 5

great place

Gift Shop

4 out of 5

wonderful costumer service. good shoping experience

Entertainment

5 out of 5

Service and Staff

5 out of 5

Some of the best at sea. Never wanted for a thing at dinner. Rooms were cleaned and all requested taken care of perfect

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

We took a aft cabin. The room seems a tad smaller but then again your on a smaller ship. Balcony was nice big and usable. The bed was a tad hard. And the room and balcony needed a few repairs.