royal does not teach customer service 101 to their employees

Adventure of the Seas Cruise Review to Caribbean - Southern

waykool

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 36

Overall rating:

4.1 out of 5

12 Night Southern Caribbean (Ft. Lauderdale To Cape Liberty)

Sail date: May 05, 2019

Ship: Adventure of the Seas

Cabin type: Balcony

Cabin number: 9286

Traveled as: Couple

Reviewed: 5 years ago

Review summary

I would not take Royal again if I did not have to Carnival was much better

Embarkation

5 out of 5

got right on the ship

Ship experiences

Food and Dining

4 out of 5

there needs to be more specialty dining

Onboard Activities

3 out of 5

the water activities open too late and close too early

Entertainment

5 out of 5

great

Children's Programs

no kids but they looked like they had fun

Service and Staff

1 out of 5

HORRIBLE-our steward accidently threw away my husbands 600.00 glasses and a custom medical pillow at 120.00 and took it personally and treated us badly the second half of the trip. He even made me an "animal" towel of a "man's privates" I have photos. He was a horrible and vindictive man as soon as we had to report the items missing. Security and deck manager were unsympathetic and made the whole experience a nightmare when they had no intention of replacing anything. We did not have travel insurance for loss so we are out 721.00. We contacted RC and the customer service was just as unsympathetic and unhelpful. The ship experience was very uncomfortable the last week of the 2 week cruise was terrible because of the steward and the deck staff. The only ones who were very friendly was the Johnny Rocket's staff.

Ship Quality

4 out of 5

getting coffee when you are staying on the upper decks was a nightmare. Esp if you want any prior to 7am or after 9am. The café machines were out most of the time and you had to pay for the expensive specialty coffee. You can have the continental breakfast set up with coffee the night before but if you get up early you had to get dressed to go get coffee at the 5th deck mall. We called the ship the coffee haters club

Cabin / Stateroom

5 out of 5

loved the cabin! Not enough outlets though, only 1-nothing in bathroom which was a bit inconvient. Toilet backed up a few times from other rooms but fixed somewhat quickly.

Ship tip

remember the coffee issue-staff is not friendly compared to Carnival-take pictures of items you cannot fit in the safe so the steward does not throw them out or your trip will suck from there.

Thumbs up

Ports of call

Ft. Lauderdale (Port Everglades), Florida

5 out of 5

awesome

Thumbs Up 0

Oranjestad, Aruba

5 out of 5

windy but awesome

Thumbs Up 0

Willemstad, Curacao

5 out of 5

Kralendijk, Bonaire

5 out of 5

loved it!

Thumbs Up 0

St. John's, Antigua

5 out of 5

most fun

Thumbs Up 0

Charlotte Amalie, St. Thomas

5 out of 5

best views-loved it

Thumbs Up 0

Cape Liberty (Bayonne), New Jersey

5 out of 5

we were in and out

Thumbs Up 0

Disembarkation

5 out of 5

very fast-we brought our luggage and met downstairs at 6am

Traveler Photos

the insulting mans privates towel our horrible steward left us as an F you

7 Comments

jkecsj89 5 years ago

While I don't dispute what happened to you, it seems strange to many that if your $600 glasses and your expensive pillow were placed in a safe spot for such valuable items that the room steward would intentionally throw them into the trash. Care of expensive smaller items like glasses should be given special care in where they are placed when not with me. If you placed them in a clean area then you really have a case. If not, the burden of neglect would fall back on you. Room stewards know how important things are to people and GENERALLY work hard to treat your personal items with care.

Thumbs Up 1

Flag

Tammytyler 5 years ago

We’ve cruised with RC for years not all are listed. Also other cruise lines. Never had problems like you encountered with Royal sorry you had trouble with them. In every business you’ll find some kind of problem but don’t be be against Royal with one cruise.

Thumbs Up 1

Flag

hotsam357 5 years ago

My wife and I are cruising Adventure next month. Hope they get it right. My first cruise

Thumbs Up 0

Flag

hotsam357 5 years ago

Nevermind .... I'm reading them now

Thumbs Up 0

Flag

hotsam357 5 years ago

What was wrong with it. What was your experience like ?

Thumbs Up 0

Flag

HalfHand 5 years ago

Been on 15 cruises. Your towel animal was probably a penguin, it looks a bit phallic. IF you had a picture and showed it to guest services they would have reassigned your steward. IF you accused your steward of theft they would have reassigned the steward and a member of management would have supervised the cleaning of your cabin. The fact is, you guys probably lost both these items in a drunken stupor.

Thumbs Up 0

Flag

CruzeFan 5 years ago

One cruise on any particular cruise line is not enough to make a judgment about the entire cruise line. I have been on multiple cruise lines over the years and all have good and bad points. The only complaint I have ever had regarding service was on Holland America, but many rave about the service being fantastic.

Thumbs Up 1

Flag

Other reviews of this sailing

So. Caribbean-Ft. Lauderdale to Liberty NJ

wonderful cruise

Amazing first cruise and won't be the last!!