Europe Cruise Reviews

We had a great time on this cruise! I had watched the weather for weeks before this cruise and was worried about rain every day (because that's what the forecast was showing). We did have rain in Haugesund and Flam (and I am sure this impacted our impressions of those ports), but the rest of the days were decent to stunningly beautiful! We went on this cruise with my parents (who are 79), and we all had a great time. We were surprised by the number of kids of all ages on the cruise and weren't sure how much fun they might be having.

This Mediterranean cruise was beyond any of our expectations. Symphony of the Seas has a huge WOW factor. The cabins are well appointed and comfortable. The tours were excellent. It is amazing to have such a huge ship and lots of passengers and never feel crowded. Central Park was a favorite.

This was our first Viking cruise and we were blown away. The ship was never crowded and the staff simply superb. Can’t wait to do it again.

Other Regent ships are preferable because of noise and vibrations.

My brief overview. Cruise was OK overall. Every port was tooo hot. (We knew it would be hot) Most crew members were friendly, nice, and working hard. Entertainment was better than usual, especially some of the bar/club performers. As always, cruise excursions are absurdly overpriced. Much better for most to make independent arrangements.

The cruise had an excellent selection of ports. I only wish we had more time. The crew was friendly and helpful. The clientele of a European port is varied with quite a few different languages being spoken aboard, and I found that the crew managed this well.

Overall great trip. Great ship and unique scenic ports of call.

A very nice cruise. We missed the first port due to problems beyond Norwegians control but after that all went very well and a good time will be had by all.

This ship is an older ship, good for ports of call. If you’re going for great food and service,choose another ship line.

We had cruised on the NCL Spirit prior to the Eastern Med area....Great cruise. This route of this cruise included Venice, and the countries along the East coast for the Adriatic Sea, Corfu, and Malta. We like this ship and its size. You never feel crowded and there is plenty of cruise type stuff to do. Wonderful staff from cabins, wait staff, greeters at restaurants, etc

ship it was fine but lacked of what new cruise have to offer, we took RC because we had loved our previous cruise with them 10 years ago, but times has changed and they forcing you to pay extra for everything $15 a day to connect one device. they force you to go to the pay restaurants by making the food so bad at the dinner room. the only place with worse food was the windjammer buffet where the food was either cold or dried out. they force you to go to their approved gift shops on excursions where prices are at least 3X higher then regular gift shops

Service and communication were far below the standards of previous cruises. We did a river cruise with them last year and were blown away. This cruise was at the opposite end of the spectrum! This was our first Crystal Ocean cruise and it will also be our last!

This cruise included what we want to see. I also felt like I was being nicked and dimed for such thing like water and drinks. We did have ultimate drink package which was only good for drink up to $15 and could not be combined to purchase that $33 bottle of wine which also had a corkage fee and 20% gratuities fee. This brought the cost closer to $40 even with the not so ultimate drink package. No bottled water or soft drinks were included with the ultimate package, a real let down.

This was our honeymoon and we looked forward to it for six months. We cruised on the Breakaway last August and we had the best time. The staff on the Epic just was not on the same level as on the Breakaway. My husband was so excited to see Rome and because of the actions of the company and the poor quality of the excursion, our day in Rome was ruined. We never asked for money back but Boyd Chin assumed that was what we wanted. His refusal to give us anything to make us feel better was shocking. Further, his dismissive attitude and insinuation that we were foolish for taking the recommendations of the tour guide were hurtful and abhorrent.

We have cruised on Celebrity for more than 10 years. The crew is second to none. This time it seemed way more crowded, with a rushed itinerary, and the cruise director was to over the top. His daily announcements were almost 15 minutes long, the on board entertainment was OK most nights, the best was the live music in the smaller lounges. The main dinning room is FANTASTIC. The cabins and verandas are very nice. Celebrity does have the embarkation and disembarkation down to a science, works very well. While Celebrity’s cruise prices seem to continue to increase, in addition to these increases, In my opinion Celebrity is trying to identify ways to add fees and charges of all types. In port shuttle buses, that used to be included, now there is a charge. Up-charges on drink packages like at the martini bar, 3 bucks more for a larger martini, really why not just get two smaller ones. And everyone of these up-charge slips provide a line for an additional tip. And specialty restaurant are only a fare deal on the first day of the cruise when they are discounted by 30%. In port excursions, in the daily flyer, Celebrity creates the impression the only Hop on Hop off bus is available only at guest relations, all one need do is get off the ship and you can find the same hop on hop off bus at a lower price than Celebrity. So after 10 years of loyalty, i think for our next cruise vacation, we may need to shop around.

We had a great time on this cruise and would definitely recommend it. Norwegian's Freestyle Dining plan is the way to go! There were no shortage of things to do onboard during the days at sea. The only downside was the WiFi. It is slow because the ship is moving. However, even when we were docked it seemed slow. We had no WiFi from our cabin for two days, and we finally talked to someone at the Internet Cafe and they did something about it. One must remember to log off the internet, otherwise the minutes in the plan will run out quickly.

Once in a lifetime cruise but I wouldn't do it again. Booked too many tours and the most extensive cruise in each port. No independent exploration opportunities or time to just relax and enjoy the ship.

I was extremely disappointed in Norwegian’s service. The staff was not helpful and was not able to answer basic questions such as “is there anywhere on board where I can print?” “What is the name of the port?”, etc. The response was always “I don’t know”. One day I received a note in my room stating for me to call Guest Services as they had a question for me. When I called no one knew what the note was in reference to. I have so many examples of their poor service and I will list them: -My friend and I upgraded our room 2 days before the ship and paid the difference. We also Pre-paid for EVERYTHING such as excursions, shows, Internet access, etc. At about 8PM THE DAY BEFORE OUR EXCURSION we noticed that we did not get our excursion tickets and went to go pick them up. We were told that we actually were not in their system and had no reservation. My friend showed them the confirmation email. It turns out that due to a glitch caused by the upgrade, Norwegian CANCELLED ALL OF OUR EXCURSIONS AND SHOWS and used those funds to pay for the difference in the upgrade even though we ALREADY paid for them. Causing me to be charged TWICE. The WORST part was that no one knew WHY or HOW this happened and would not help us. The manager told us to wait on a huge line or call LONG DISTANCE to my travel agency which had nothing to do with THEIR zero. They cancelled EVERYTHING on us and to this day they did not apologize or were able to figure out the situation. Terrible service. -we were a party of 9 and the hostess would be visibly annoyed whenever we requested a table for 9. One time a hostess at The Manhattan Dining Room even replied “seriously?” When we asked for a table of 9 (by the way reservations were not required). -On sea days, the ship is very crowded and does not have enough space to accommodate enough people. There really is no place for anyone to sit and relax. I asked a staff member if there was any place for us to sit and have coffee. Her response was “This is a ship with 4000 people what do you expect? If you would have called before your trip and asked us to reserve you a space we could have done it”. I’m sorry but who calls ahead of time to reserve a space for 5 people to drink coffee? Isn’t that what the restaurants are for? By the way they close them very early and they are only open during certain hours on Sea Day. - Restaurant service was horrible. Breakfast takes 1.5 hours even for a group of 2. Steaks are never prepared as requested. Even at the specialty dining restaurant I asked for a medium rare steak and it arrived well done. Your drinks will also be forgotten about.

Very good cruise but would be nice to have longer stops in ports.

This staff was amazing, all the way to the captain who participated in many events including a rock night where he and the crew sang.