Terrible Service, Extremely Disappointed!
Norwegian Breakaway Cruise Review to Europe - Northern Europe
9 Night Scandinavia & Russia (Copenhagen Roundtrip)
Sail date: August 18, 2018
Ship: Norwegian Breakaway
Cabin type: Inside
Cabin number: 12888
Traveled as: Large Group
Reviewed: 6 years ago
Review summary
I was extremely disappointed in Norwegian’s service. The staff was not helpful and was not able to answer basic questions such as “is there anywhere on board where I can print?” “What is the name of the port?”, etc. The response was always “I don’t know”. One day I received a note in my room stating for me to call Guest Services as they had a question for me. When I called no one knew what the note was in reference to. I have so many examples of their poor service and I will list them: -My friend and I upgraded our room 2 days before the ship and paid the difference. We also Pre-paid for EVERYTHING such as excursions, shows, Internet access, etc. At about 8PM THE DAY BEFORE OUR EXCURSION we noticed that we did not get our excursion tickets and went to go pick them up. We were told that we actually were not in their system and had no reservation. My friend showed them the confirmation email. It turns out that due to a glitch caused by the upgrade, Norwegian CANCELLED ALL OF OUR EXCURSIONS AND SHOWS and used those funds to pay for the difference in the upgrade even though we ALREADY paid for them. Causing me to be charged TWICE. The WORST part was that no one knew WHY or HOW this happened and would not help us. The manager told us to wait on a huge line or call LONG DISTANCE to my travel agency which had nothing to do with THEIR zero. They cancelled EVERYTHING on us and to this day they did not apologize or were able to figure out the situation. Terrible service. -we were a party of 9 and the hostess would be visibly annoyed whenever we requested a table for 9. One time a hostess at The Manhattan Dining Room even replied “seriously?” When we asked for a table of 9 (by the way reservations were not required). -On sea days, the ship is very crowded and does not have enough space to accommodate enough people. There really is no place for anyone to sit and relax. I asked a staff member if there was any place for us to sit and have coffee. Her response was “This is a ship with 4000 people what do you expect? If you would have called before your trip and asked us to reserve you a space we could have done it”. I’m sorry but who calls ahead of time to reserve a space for 5 people to drink coffee? Isn’t that what the restaurants are for? By the way they close them very early and they are only open during certain hours on Sea Day. - Restaurant service was horrible. Breakfast takes 1.5 hours even for a group of 2. Steaks are never prepared as requested. Even at the specialty dining restaurant I asked for a medium rare steak and it arrived well done. Your drinks will also be forgotten about.Embarkation
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
It is extremely crowded and therefore the service is horrible.
Ports of call
St. Petersburg, Russian Federation
Disembarkation
20 Comments
rob11181118 6 years ago
oldpianos 6 years ago
mepcnp 6 years ago