Europe - Northern Europe Cruise Reviews

We had very bad experience from the tie time we booked the cruise. The waiting time for call to be answered was minimum 40 minutes, and even when some one pick up, you cannot be sure that the agent will be there to complete your request. We were two families, We called the shore excursion agent to book the excursion. We booked the same excursions for us and our brother-in-law. Traditional History and City Highlights fo Helsinki. They booked the wrong one for our brother-in-law, and goofed by booked them for Helsinki by land & sea. Then even that ticket was not in the cabin. We had to go back to the shore excursion desk and have it changed. The clerk was kind enough to get us accommodated on a nearly full bus

This was a relaxing cruise with a few bumpy days and nights. The Captain kept us out of a gale and we missed one port. The food was great and the entertainment was fair. We had a great time.

I love everything about the Reflection and the staff. Excellent service on every level. Shore excursions were ok for some and fabulous for others.

Great ports. Million Dollar Quartet was excellent. The beverage package is good if included. If not, it is outrageously expensive. Pay by the drink if you are not on it unless you drink all day and all night.

It was my first cruise and I was pleasantly surprised. I felt a sense of community and the energy/vibe was so positive. The amount of activities offered made it easy for anyone to find things they enjoy and there was enough space on the boat for people to find spots of solitude. The food, company, activities, and organization exceeded my expectations. I will cruise again:).

Food not impressive...good meal at Ocean Blue and Le Bistro...very loud ship . Very nice room decorations for our 50th anniversary ....lovely cakes for our anniversary

The cruise was an awesome way to see several countries without having to pack and unpack. Such a great time!

I picked this cruise because it was giving a broad overview of the Baltic region and made a full 3-day stop in Saint Petersburg. I was not disappointed! Everything on board was very nice and I consider good value. Concerning ports-of-call, I would just remove Fredericia and substitute it with a second night in Warnemuende to make this itinerary perfect! The biggest surprise was Visby - an absolute must! My whole family enjoyed it (even my wife who tends to be sea-sick) and we'll come back for other cruises.

Great way to visit the Baltic region. Very active (well over 10,000 steps per day). Mix of walking, bus, and biking.

We enjoyed the trip. The staff were very informative and helpful The excursion guides except at Tallin were very informative. If we had our luggage during the trip we would have enjoyed it more

Needless to say this was not one of our favorite cruises. Not sure whether it is Norwegians problem or the captains but we are very dissatisfied with the company

It was the best cruise ever. Everything was so great. Loved everything about it.

Overall MSC does a pretty good job of managing 3000 passengers who speak many different languages. I applaud them for that. The service is variable and reflect language problems and different ideas of what service is compared to North American standards. The food is obviously mass produced and has to cater to many different tastes. Don't take this cruise if you want excellent onboard cuisine (but occasional they would surprise me with something wonderful). If you are a native English speaker (and that is your only language) be aware that finding someone who knows conversation English will be a challenge which to me really was major negative for this trip. But if you want a really international experience and want to me folks from many different countries (and not just Americans, Canadians, Aussies and New Zealanders) and or you speak some conversation Italian, French, German or Spanish, then MSC is the cruise line for you.

We love cruising. Love Princess. Saw a lot of different ports. I really enjoy being able to see the history of the different places. People are the same wherever you travel. We need to remember that! Fantastic cruise

Overall the cruise was a good experience. The excursions were generally quite good and the ship's crew/ staff were very good. However, there was a major problem on this cruise. The WiFi and Internet service provided onboard was terrible. I spent most days onboard working with the computer service staff trying to get WiFi service and Internet access. I often went 3-5 days without any Internet access at all. This was the worst WiFi and Internet service we have ever experienced on any ocean or river cruise. Near the end of the cruise, an IT specialist came on board in Helsinki to repair some of the satellite and WiFi hardware. This helped a bit but the service was still not very good. The IT staff said that Marina was going into dry dock for service that would include improving the WiFi and Internet service. This is urgently needed.

We go on a major vacation every 2 years (Hawaii, Germany, France, Sweden, Chile, etc). This was one of the top 3.

We had many issues on this cruise, listed below: 1) The ship itself is in need of serious repair. The decor is seriously outdated, many times dirty around tile (such as in restrooms) and needs to be cleaned up. We also experienced issues where the fountains were vibrating so loudly in the lobby that we had to leave the Champagne bar as it was so annoying. The boards on the 7th deck as we walked were bowing upwards and caused water pooling on the right side forward. It was serious, no one looked at it...they simply repainted the railing. There were numerous restrooms closed throughout the trip in public areas and we were told the piping was having issues. We also encountered major water on floor next to broken toilets in restrooms. The pool area is nice, but there was never a time to have BBQ outside (some due to weather) when there were days it would have worked. As far as destinations, we are seriously disappointed in NCL for not preparing us for the Amsterdam stop. This was the first time they made port in this area which was a long way from Amsterdam. This isn't an issue as long as you can get there. We went out and bought bus tickets at terminal to head to Amsterdam. From time we left boat until we got there...it was almost THREE hours. This cost us major time and we had no clue of the serious issue that was going to occur. Once back on board, I asked what happened and told the gentleman that I was thinking the cruise port said Amsterdam on our cruise documents which I printed way back in May. The gentleman was extremely rude to me and my wife (and we took down 3 emails to corroborate the scene that ensued). We said we "thought" it said Amsterdam and we've been to that port before. He told us "No, it didn't". I told him, I don't have it in front of me...he said "Well, I'm telling you, it didn't". I asked him if I understood him correctly that he was telling me what I had on my documents which were not in front of me...and he said "Yes, it does not say that". I wasn't saying it did, I was saying I thought it did. The number of people watching this were AMAZED at this customer service interaction. We were mildly upset when we walked up, and when we walked away, we were DISGUSTED. This stop was a nightmare, and it should have been better organized and discussed by NCL on the front end. With regards to the staff, wonderful as always. Gracia the waitstaff in Galaxy really stood out...so did Manu and Maya in Champagne Charlie's. The staff (gentleman we encountered was manager) at Customer Service and the ship made us really not like this cruise much at all. Has us considering other options for next year for sure.

Ship is tired and menu in main dining room needs an update

All in all I was disappointed in the ship because it is so "worn down" with holes in the upholstery in the night club and the most uncomfortable seats in the theater. I chose the cruise because of the ports, but was very dissatisfied with the ship.

Loved our summer 2019 cruise to Norway! The ship, food, staff, and excursions were all fabulous! Our travel agent, Deanna, booked our dream vacation!