Europe - Mediterranean Cruise Reviews

The highlight was the 1 & 1/2 days at Istambul. We went on an excurtion at every port except Athens.

Tried to send this before but don't think it went through. We had problems with customer service on an otherwise great cruise. 6 of us were traveling together and had assurances that our rooms were together. Found on arrival that one was on the other side of the ship - whoever assigned it went numerically rather than all odd or even numbers. Customer service refused to help at all. We finally approached the people arriving at the next cabin and asked them to switch which they graciously did. The people who switched with them gave them a gift card in appreciation. Celebrity should have handled this. Our dining tables were also messed up - a different 2 of our 6 was assigned to a separate table from ours despite assurances by email and voice that we were all together. Customer service was no help - told me to find a maitre' de on my own and try to fix the problem, which I did. One of our party had her I-pad and Kindle stolen from her suitcase during checkin. She filled a police report and well as spending a couple of hours with Celebrity security filling out forms, etc. They told her that they would be checking video tape during that time and that customer service would get back with her. No one did and whenever she approached customer service, they said they had no idea what incident she was talking about and that she should fill out forms about it. A lovely cruise experience was lessened somewhat by these incidents.

every poor quality

Clean, spacious and friendly staff.

This was out first cruise. The ship was huge and wonderfully decorated. The shops on board had weird hours, weird specials (with merchandise available only on certain days and not others), and one never opened. Events got crowded quickly, but the crew herded the crowds well. The ship provided a lot of entertainment and had many good tours available at each location (with approximately 50 people per group). The buffet food was good, but was the same every day. The sit down dinners were nice. We picked "My Time Dining" which was wonderful.

Overall all cruise was fun. Lots of activities, like trivia, crafts, slot tournament, etc. Nice mix of passengers -- young and old. Ship was right size. Plenty to do, but not so big you got lost.

The ship is getting a total revamp in 3 weeks. The weather was cold, the seas were rough so there was very limited things to do poolside, as expected. However, the ship's crew could have increased the available activities indoors to make up for the bad weather. It seems med cruises are more for the elderly!

She needs renovation badly.

The Serenade was wonderful. It was clean, the crew were always helpful and friendly, The food was super. Most of our tours were good. overall,we had a super time. Our only major negative were getting through the Barcelona airport..

good ship but out of touch

The ship and staff overall was a disappointment. The staff of the ship would repeatedly talk to you about their tip that was expected at the end of the cruise. Staff did not seem to be in tune with the customers.

Seabourn Quest is a moderate-sized ship which is easy to walk. Sometimes I was frustrated when I couldn't get to the front of the ship easily due to restricted signs. However, I usually found the right path after making a couple of attempts. Seabourn Square added a nice touch although found it too chilly in temperature to want to spend much time there. Library and card rooms gave the ship a relaxing feel.

Best cruise we have been on. The entertainment was superb - was better than what I have seen in Vegas. The costumes and shows and choreography and cast were top-notch. Did not look like a put-together show. was very professional. The ship was clean and we liked that there was hand sanitizer everywhere and people were asked to use it. The decor and rooms were beautiful - not over the top like Carnival.

The ship was well appointed and there was never a sense of crowd while onboard. It was large. The staff was friendly and courteous - always ready to assist with a smile. The food was delicious and there was always a variety to order from. I was most impressed with how cooperative each department was with every other department. Everything about the cruise was smoothly done. It was a complete escape to relaxation!

We were really pleased at the quality & quantity of the food & it,s preparation .Our room was adequate,the staff kept it in A1 shape.The shows that we're presented we're excellent.We can not say enough about the way this ship was run .Thanks to its Captain & all it's crew.they made our 50 th Anniversary a pleasure.

This was to be a trip of a lifetime for us. We were not disappointed. The experience has given us many happy memories & the crew certainly helped. I can't say enough about the willingness of the crew to make us feel comfortable & special. This cruise surpassed our expectations.

Ignoring the fact we bacame very ill towards the end of our trip, the cruise ship itself was very beutiful and the taste ad quality of the food was very good. The staff is always very pleasent and they go out of their way to please you.

Overall, it was a great experience. The stateroom was the most beautiful and spacious I've had on a ship (we had a balcony). The housekeeper was wonderful as was the waitstaff in the main dining room. I enjoyed the lawn on Deck 15 and especially loved the indoor pool. The port selection was wonderful with 11 hours in each port. The ship was always very clean and well maintained. The specialty restaurant (Tuscan) had the most amazing food. The facial and massage at the Spa was wonderful, but they were a bit pushy afterward about buying their products.

SERENADE OTS is one of the smaller ships (not a bad item) and one of the BEST. Her crew from Captain Karen and all the staff really made you feel at home and above all spoiled and pampered like we expected, but they even exceeded our expectations.The food was absolutely the best we have had, and the service to match. WOW kind of sums it up. The housekeeping staff matched the food, always attentive to our needs and anticipated what we may need.

Loved the ship. It was beautiful, clean, and well maintained. There was plenty of space in that we could always find a private place to lounge. Blu was a beautiful restaurant and not crammed. The elevators had great signage inside and out.