Serenade of the Seas Cruise Review to Europe - Mediterranean

Contributor Level: Purser

Experience
2-3 cruises

Reviews
2

Helpful Votes
3

3 out of 5

Disappointment

Sail Date: October 27, 2012

Reviewed: 4 years ago

Traveled As: Couple

Room Type: Balcony

The ship and staff overall was a disappointment. The staff of the ship would repeatedly talk to you about their tip that was expected at the end of the cruise. Staff did not seem to be in tune with the customers.

Cons: The ship was in need of updating and repairs

Recommends Serenade of the Seas? No.

Food and Dining
Cabin / Stateroom
during the course of the cruise I developed sever case of athletes foot from the use of the shower in the stateroom
Service and Staff
At times during the cruise it seemed as if you were bothering the staff of the ship when asking them questions. Following our tour of Rome we filled a complaint about the tour guides, the staff on the ship stated that they were contact the tour company and then contact us. We never heard back from the staff from the ship, it was almost as if it did not matter to them what the customer concerns were.
Entertainment


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