Disappointment

Serenade of the Seas Cruise Review to Europe - Mediterranean


Contributor Level: Purser
Experience: 2-3 cruises
Reviews: 2
Helpful Votes: 16

Overall Rating:

3.0 out of 5
Verified Review
12 Night Mediterranean & Greek Isles (Barcelona Roundtrip)
Sail Date: October 27, 2012
Ship: Serenade of the Seas
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 5 years ago
The ship and staff overall was a disappointment. The staff of the ship would repeatedly talk to you about their tip that was expected at the end of the cruise. Staff did not seem to be in tune with the customers.

Food and Dining

3 out of 5

Entertainment

3 out of 5

Service and Staff

1 out of 5
At times during the cruise it seemed as if you were bothering the staff of the ship when asking them questions. Following our tour of Rome we filled a complaint about the tour guides, the staff on the ship stated that they were contact the tour company and then contact us. We never heard back from the staff from the ship, it was almost as if it did not matter to them what the customer concerns were.

Cabin / Stateroom

1 out of 5
during the course of the cruise I developed sever case of athletes foot from the use of the shower in the stateroom

Cons: The ship was in need of updating and repairs

Recommends Serenade of the Seas? No.

Was this review helpful? 2

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