Celebrity Equinox Cruise Review to Europe - Eastern Mediterranean

Contributor Level: Purser


Helpful Votes

3 out of 5

November 5 cruise

Sail Date: November 05, 2012

Reviewed: 4 years ago

Traveled As: Large Group

Room Type: Balcony

Tried to send this before but don't think it went through. We had problems with customer service on an otherwise great cruise. 6 of us were traveling together and had assurances that our rooms were together. Found on arrival that one was on the other side of the ship - whoever assigned it went numerically rather than all odd or even numbers. Customer service refused to help at all. We finally approached the people arriving at the next cabin and asked them to switch which they graciously did. The people who switched with them gave them a gift card in appreciation. Celebrity should have handled this. Our dining tables were also messed up - a different 2 of our 6 was assigned to a separate table from ours despite assurances by email and voice that we were all together. Customer service was no help - told me to find a maitre' de on my own and try to fix the problem, which I did. One of our party had her I-pad and Kindle stolen from her suitcase during checkin. She filled a police report and well as spending a couple of hours with Celebrity security filling out forms, etc. They told her that they would be checking video tape during that time and that customer service would get back with her. No one did and whenever she approached customer service, they said they had no idea what incident she was talking about and that she should fill out forms about it. A lovely cruise experience was lessened somewhat by these incidents.

Pros: Choices of ports of call.

Cons: Customer service problems

Recommends Celebrity Equinox? Yes!

Ship Quality
Food and Dining
Cabin / Stateroom
Service and Staff
Due to customer service! All other staff were great.

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