Caribbean Cruise Reviews

I would definitely do a cruise again and on the Apex. I personally wouldn't do a Christmas cruise again because I was hoping it would feel more "christmasy" than it was. There were some beautiful decorations and piped in music, but it's just my preference that I'd like more Christmas. Other than that, the cruise was wonderful!

We made our own fun. The cruise director staff was mediocre in adapting to weather disruptions to the itinerary. Soap dispensers weren't functioning all throughout the ship, which is a HUGE issue during this COVID era. If this was our first NCL cruise, it may very well be our last.

- Excursion desk staff member by the name of Ali M. was rude and unprofessional. When I inquired his name, he hid his badge and refused to reveal his full name. When I took his picture for identification purpose he physically chased and harassed me. How can MSC hire such staff? - The fact that excursion desk hours begin after 5:00 PM makes no sense. Guests have better priorities than to stand in long lines at Excursion Desk in the evenings. It took me over 1-hour to make reservations for the Carousel Lounge shows. - Lines for lunch at Ocean Cay were over an hours long. When we complained to the staff, their response was that we could back to the ship to eat. How insensitive is that. We have never experienced such lack of concern for guests time, comfort and inconvenience on any of the other cruise lines we have sailed over the years, i.e. Royal Caribbean, Carnival, NCL, Holland America, etc. - On multiple occasions, we could NOT find any clean coffee cups in the Market Place restaurant. It took us 45 minutes to find coffee mugs.

ALL IN ALL IT WAS A GREAT TRIP, ASIDE FROM THE DEBARKATION FIASCO. WE EVEN GOT TO BE "HOLIDAY HEROES" BY RESCUING 16 PEOPLE FROM A MAKESHIFT BOAT. THE CAPTAIN & CREW MADE SURE THEY HAD A WONDERFUL CHRISTMAS. ISN'T THIS WHAT THE SEASON SHOULD BE ABOUT? BEING KIND?

Will definitely consider sailing on Norwegian Cruises Line again. Especially now that we know more of the ins and outs of this cruise line. We prefer it to Princess and Carnival. We will not use as our travel agent again. We expected better from them and were very disappointed in the service.

Honestly, I won’t cruise with NCL ever again. It was the worst experience I’ve ever had with a cruise from beginning til the end.

The cabin was large and had lots of drawer space. I liked having two closets. The personnel on the ship were very helpful and friendly.

Enjoyed the cruise and will book another with Celebrity.

Worse cruise ever....overwhelmed with kids, poor food and poor billing processes....MSC management and owners should be held accountable

First time with carnival cruise. Wasn’t very enthusiastic about the ship itself. The adult area was over run with teenagers and entertainment was hit or miss. Can’t fault them for the weather but they need to upgrade their entertainment for days like that, trivia is cool but not hours on end of it.

Cruise seemed overbooked with not enough staff. Food often cold. Service not up to par.

Unorganized! Terrible Experience! Felt like I was in a crowded Zoo.

I have cruised on carnival, royal Caribbean, celebrity and on Norwegian many times. Holland America was for the first time and I will never go back. Mainly because nobody ever offered an apology for messing something up... Weather it was the credit card, suitcase, ac, wine charges, lost bottles, overcharge or simply forgetting to make your order...

It was an enjoyable holiday cruise with my family. Nice Christmas Eve & Christmas Day family dinner. Enjoyed the ports. Everyone went on excursions of their interest.

This is our 1st and last MSC Cruise EVER!!!! And would never recommend it!!

DCL 4 nights Caribbean cruise, excellent food, great entertainment and services.

This was a great cruise. We loved it and can't wait to cruise again. Maybe not this ship but ready to cruise again.

Amazing Christmas cruise! My first but certainly not my last of many cruises to come.

We love Norwegian Encore's spa more than any other ships we've been on. Overall the cruise was ok, but service was very slow. Many of the staff did not speak English well and didn't always understand our questions. The ship was too crowed and we will never cruise again for Christmas, this is why there were probably to many kids too. We've been cruising for New Year's Eve for many years and last year this ship was at 1/2 capacity because of Covid. Last year service was excellent, we were treated like royalty....this year was a big disappointment.

We are frustrated with the rising cost of gratuity. The small rooms, small pool, not enough hot tubs