Caribbean - Western Cruise Reviews

The cruise was a nice experience. The weather was disappointing which caused cancellations and scary moments. The crew was very professional and kind hard workers. They definitely made the cruise a pleasant experience.

Most public toilets ran out of toilet paper and hand soap during the day. No football coverage on Sunday. The wi fi did not work for 85% of the cruise. No Key West stop. The smoking in the casino was so bad, I did not gamble. Bottled water should be included in all inclusive package.

There were a lot of great things such as the outstanding food and drinks, and friendly staff. Then there were some not so good things like a broken WIFI so no one could connect for the entire trip. It would not even let guests text each other on the ship, because their NCL app didn't work either. We had a very sick father at home with no way to speak with the doctor for 2 days until we got to Mexico. They also would not show the big NFL playoff games that everyone wanted to watch. The ships that passed us had it on their jumbo screens. Not sure why the private Island Port was cancelled, however it also added an extra cost in the Bahamas for activities, and transportation.

The ship is old not up to the normal quality of NCL, few amenities shows were good but repetitive drinks were good food was average at best. There were 10 of us so we had a good time despite, so decent value for the money would not book on a older ship again rather pay more for more for newer ship with more amenities.

Not that great. The shows were not that good. Activities very limited

Everything was very good and relaxing.

Overall we are very happy and satisfied with this cruise. The personnel are friendly and helpful. The buffets are a little disappointed with similar food selections for the entire cruise.

We missed 2 ports, which made us go to Cozumel twice so that is a bummer. Food and staff were very good but too many people on a poorly designed ship.

I was disappointed, have cruised before with NCL but due to booking with was not able to pick my room and that was disappointing as the room assigned was very small. Also the facilities on the ship are too small For the number of passengers, unable to get reservations for restaurants or get seating at venues. Unable to stop at 2 islands due to weather issues and the excursion to chichenitza that was highlight of my trip, was also cancelled. All and all I feel I wasted my money on this cruise.

This was a most disappointing cruise. Long lineups and waits to be served. Even the waiters circulating the casino, atrium, pool deck, too few, several times we just didn't hang around long enough to receive a drink. Customer service, we waiting in line, only to be told we had to wait in a different line, and once finished were told to go back to the original line. Internet service was rotten. Lost my 150 minutes first day because the app wouldn't let me log off, I went to internet cafe for assistance, but there was always long lineups - I didn't go on a cruise to spend my day in lineups. My wife purchased the unlimited, so we used her data, and I never bothered to try to get my 150 minutes back. She couldn't log off either, but it was unlimited so it was only an irritation that we couldn't switch phones. Took two days to get the bath robes that were supposed to come with cabin, despite customer services telling us they would provide them right away. They threatened folk with a 25$ charge if they didn't return towels to the main towel station, even though they had bins where you could drop off used towels. NCL had different rules for this ship. No drinks pool side or hot tub side. We were on the Escape a week before, and they served you at pool side etc.,. On Escape, you could have a meal at the bar that surrounded/looking down to the atrium, on Epic they refused to serve food at that location. Its not a ship I would recommend to anyone.

We are sorry that we chose this cruise for our only vacation this year!

NCL cancelled Belize as a port before sailing and would charge us 75% penalty to rebook a cruise with Belize as a port. Then weather caused the cancellation of the private island and another port. So only went to 2 of 4 ports. Then the Delta experience excursion was terrible. But NCL did add more on board activities since we had more days "at sea". They also gave us $50 ship credit. Food was good and ship was good. I would not sail the Epic again due to small entertainment venues (entertainment was very good) and not book excursions through Delta. We did have fun, but it did not meet expectations.

Nice ship but MDR service was very bad. Excursion crew were not helpful when asked for suggestions on excursions for elderly with mobility issues.

I would sail Epic again, but not for more than a few days. There just wasn't enough to do on board for free for 7 days, especially when 2 ports were skipped. They could do a better job an enforcing rules like no personal loud speakers and vaping in specified areas, as well as improving the pool bar wait times (put a bar on the 18th deck), but the food was decent, and the staff did their duties. No AFT balcony ever again, though.

We had an amazing time as a family and can't wait to cruise again!!!!

We were disappointed that we couldn’t visit Great Stirrup Cay and Costa Maya because of rough seas. We had to move up our Cozumel port and that caused us to miss an excursion we had booked. Then we went back to Cozumel for a second time. That meant we missed half of our ports. So for the inconvenience, we were given a $50. non refundable credit to use on board. I thought that was really tacky!

The ship was full with lots of children, I don't understand as it was the last week in January with no vacations that I could think of. This made the ship feel like a playground, I am talking couples with 4 to 6 kids. The pools were always crowded & you could never find space in the hot tubs. It was typical RCCL cruise, nothing really bad or nothing really great.

Plan to get away from the nearby port especially the cruise owned shops. Take a taxi and have fun with the locals if you can still find them.

General recreation areas too crowded for me. Excellent buffet.

Excellent value for money. Always cruise for our snniversary