Caribbean - Western Cruise Reviews

Overall a great cruise. Definitely get the specialty restaurants and be patient with the level of service.

overall, MSC was great. Amazing trip. I will go again. Everyone in our group liked it. Worth every penny. I wish there is a sauna with steam. need more varieties in the buffet, especially during breakfast.

Relaxing and fast vacation. Learn elevator system before sailing!

Was very relaxing and enjoyable. We will be back. Thank you

This is a terrible ship, crew, entertainment and cabin. Do not waste your money on this company!

I will never ever go on Royal Caribbean again. The kids all said they were bored and prefer Carnival. If you are 50+ and like basic drinks and entertainment then you will love this cruise.

It was amazing, entertaining, and definitely worth it! The only thing I have to say that could be improved is the maximum amount of kids allowed in the kids’ club, which was only 42. The food is ALWAYS good and is of great variety, and I’m a foodie!! My balcony suite was worth it! The Open bar was also worth it and convenient! I loved getting off the ship everyday to somewhere new!! Take this much-deserved cruise with family!!

This is a great ship. Lots to do no matter your age. Great food, shows, and service. However, I would not cruise over spring break again. There were too many unruly kids, especially preteen and teenagers. There was no control over them

it was wonderful. I do wish that Starbucks took cash the morning you are getting off the ship. I always settled up my on board account the night before I get off. So I couldn't get Starbuck

We had the absolute best time! The crowd was friendly. Most of the staff members showed their hospitality and the cruise director was AWESOME!!!

Good ship for a first timer. Overall decent time but the food needs a serious upgrade.

Overall, enjoyed the cruise, but I had to shift my expectations from what we've experienced in the past, mostly Disney, but also some other RC cruises. RC app doesn't work well for Android phones. The primary bed in the cabin was not at all comfortable. We were not a fan of "my time dining." While we mostly ended up with the same servers each night, this is only because one of the maitre Ds made that happen for us. We would otherwise have had random servers and not built relationships with any of the crew except our cabin steward. My family has ALWAYS enjoyed seeing their restaurant wait staff around the ship, but if that keeps shifting because of my time dining, there's no real connection ... "MEH" is the best eval I can provide for the MTD option. Harmony of the Seas is, however, a BEAUTIFUL ship with LOTS to do, but it IS BIG and holds a LOT of people who WILL, despite the signs, save lounge chairs for their friends, spouses, children who never use them. I REALLY appreciate that the old-fashioned muster drill has been replaced with some quick videos and a field trip to the actual muster station where you are "checked off" the list without having to stand on the deck in the sun and wait for all assigned parties to arrive. BUT .... where ARE those important life vests located these days??? Thankful we didn't need them, but I never did see them.

Awesome Cruise overall with a group of 15 of us. 4 of them it was their first cruise and the other 11 of us it was (most of their) 2nd cruise. So happy we have friends that enjoy cruising with us!

the only complaint i have with the whole experience with is i never received the $75 visa gift card i was promised. if i don't receive the extra promotions, i'll just book directly with the cruise line in the future.

I'm certainly not in any type of a hurry to sign up for another cruise in my immediate future.

First time cruisers. We enjoyed ourselves and the cruise overall.

Lori Brattina was excellent as our travel agent from start to finish. She spent many hours answering questions, providing detailed information, periodically calling/emailing throughout the waiting period for our trip, double checking we had everything we needed to have an easy embarkation, and even checking in on us during our trip. Lori is very accurate, thorough, and patient with all of our questions. We had the trip of a lifetime and Lori is much to thank for this experience. It was our first time cruising ever, we took four kids with us under the age of 15, and all six of us had the time of our lives. Thank you Lori for your guidance and support. We will absolutely cruise again and use Lori @ Dream Vacations as our agent! We had amazing service, great food, my kids made lifelong friends on the ship, as adults we loved the evening entertainment. Syd Norman's Pour Haus band was incredible- the Fleetwood Mac show and 80s Prom was phenomenal. We had so much fun laughing and singing with the Howl at the Moon guys. Atrium entertainment was fun and full of laughs and the dancing by the cruise directors was Wow! Our cabin was clean and had plenty of storage- our steward was phenomenal. My teenage boys loved the basketball courts and made long distance friends and my younger daughter loved all the water activities and choices. We had so much fun at each of the ports. Cozumel Paradise Beach service was top notch and the floating water park was a hit for the kids. Roatan the sloths made a core memory impression on all of us, the underwater glass boat showed us the second biggest reef in the world, and Henry Morgans beach gave us a taste of the Roatan water and somewhere to grab food and drinks. Harvest Caye pool is top notch and the beach chairs give a great view of the ocean. We loved the scenic river raft tour to Lake Bacalar while in Costa Maya and our tour guide Ishmael was full of information and helpful and advocated for an authentic Mexican meal at the end. We had the best time and can't wait to go again!

Beverage Package issues were frustrating as a F&B manager of a busy convention center: Turns out issues were kid related…Kids and non drinkers having to wait at bars for usually highly intoxicated guests to get their custom blended drinks didn’t seem very “family friendly” and created very long waits for for the bubbles package. Kids sitting at bars most of the cruise taking up space traditionally for adults getting beverages and creating longer waits was an on going issue. Also it was obvious that the bartenders often didn’t appreciate soda duty no matter how hard they smiled through the pain. Honestly I hated taking them away from adult beverage service to get me a can and other guests who needed to take advantages of their bartending skills…Lastly getting rid of straws (which are part of your typical dining experience) but printing up receipt paper for every can of soda is hypocritical at best. *thought it was a bit weird at best asking an 8 year old for a tip given the details of the bubbles package.

Unable to dock in one port. Long waiting in another.

The worst food and service I have had on a cruise line yet. The staff seemed like they didn't want to be there and was a huge lapse in communication between everyone. Very disappointed