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Key West, Florida Port Reviews

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by elouden

We had an excursion booked through carnival that the team at the port had us wait for pick up that never showed...because we were suppose to take the shuttles we watched for an hour to downtown Key West Aquarium to go Parasailing. It was very disappointing as we had looked forward to this excursion. Thus, by the time the staff figured it out we arrived at the departure too late along with another couple in the same situation. It was our first cruise and we thought we could ask any carnival staff but we were told we should only come to the excursion booth for direction . It was a fail as we approached the team that was directing cruisers to their locations and did not know to do anything differently. I definitely did not like how they tried to blame the four couples for missing the excursion. Lesson: Read your tickets and talk to shore excursions the day before the excursion so you are prepared to make your arrangements to the excursion departure location.

Visited: Nov 04, 2019

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