Wrong spelling on ticket

Hope someone can help with this urgent matter have a cruise booked through Cruise Nation for the 25th Oct 18 had noticed a spelling mistake on my elderly mothers surname it’s just one letter they put a T instead of a K. Have been emailing and phoning them and to cut a very long story short it will cost my poor mum £798 to get it changed they say it’s out of their hands it’s the airlines. We are starting in Ireland then Heathrow then Charollete then Miami and a cruise with MSC. Would she be able to just go and hope for the best or pay this high ransom thanks Katrina 

Tags: Spelling error

11 Answers

Where exactly is the error?? on the cruise documents? on the airline tickets? please clarify.  If its the cruise docs, they compare that to the passport...if theres a difference, they usually let it go. That happened to my wife...they misspelled her middle name that she, for some reason, decided to use on the cruise docs and it didn't agree with her passport...the woman called her supervisor at the cruise terminal in New Orleans and blessed it.  If its the airline tix, cant help you there....I certainly wouldn't be paying anybody that kind of money to fix a spelling error, sounds like they want to cancel and reissue...sounds like a ripoff to me...make sure she has alternate forms of "official" ID>>>maybe someone else has a better plan...goodluck!

And for the sake of honesty, (since occasionally she reads this thing)...it was me that misspelled her middle name...since I was the one who pounded the keys....now she's been doing the entries for our cruises, and I stay far away.....

When travelling from Canada, all documents must match the names and information on the passport, which has to match the drivers licence and Birth certificate. Airline tickets are the most important. I am surprised they want to charge you on your cruise documents. Can you not just go into your profile and change it?

 

Our TA has electronic and hard copies for all our legal documents. She takes care of all travel need, even local flights and such. All we have to do is meet up or call and describe what we need and it's done.

The value of a top notch TA is apparent when things can and will go wrong.

 

That is outrageous. If a mistake is made and you have notified them then they are mandated to change that and there should be no extra or maybe a minimal admin charge for doing so. If you are getting no satisfaction there I would try involving the local Better Business Bureau or even reach out to the press. They love roasting companies for things such as this. 

She has 12 days (or less) to try to fix it........and Im guessing that since it starts in Ireland that's where she is...with the paperwork...I still don't know where the error is exactly, but if her docs were ALL prepared by her "TA", then I'd bet they are ALL wrong....what a nightmare...how about calling the airline direct, then MSC cruises...I think in that order....this must happen occasionally.....

I would call the airline and see if it really is a problem.  Recently my husband had a Mrs. put in front of his name & there was no mention of it when checking in at the airline or the cruise.

I have been able to call the airline and get it changed after I misspelled my own name. It was a week or so after booking but it was no problem. I would definitely go with the actual airline and then the cruise line. Hope it all works out for you.

I get the feeling we may never get "the end of the story"....

I agree but I hope so.

It’s only been a few hours so maybe she’s been busy, time difference etc. Hopefully she will get back and tell everyone what the outcome was.

Reply

*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.

Back to Top