Have any of you recently contacted customer service of a cruise line? Recently our TA was on hold for 45 minutes with Princess. We were on hold for one half hour with HAL trying to information about a pre-cruise package. Have any of you had a similar experience trying to get an answer to a question? Up until recently we never experiences much of a delay.
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Contributor Level:
Admiral
Time Spent on Hold with Cruise Line Customer Service Dept.
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Contributor Level:
Captain
Yes! In chat on Princess, on phone with Princess ... but after sending a seething email, response was immediate and rewarding! Too much outsourcing of phone banks, too many inexperienced operators, handling of too many calls simultaneously.
It definitely has become a bigger problem than it was in the past.
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