NEW CANCELLATION POLICIES.... .02 appreciated

I've been reading about major changes in just about every lines cancellation policy. We just got an email from NCL offering a full refund in the form of a credit for any sailing between 3/10/2020 thru 9/302020, to be applied toward any cruise thru 12/31/2022. NCL calls it the "PEACE OF MIND POLICY.".We have one coming up in a little more than a month, fully paid for, and another in Nov, with the usual deposit, Of course, there were all kinds of assurances in the email, about the precautions they're taking, and how the CEO is taking a cruise himself with his family, etc etc..I know theres a few in here with bookings on NCL. I would appreciate some input. Frankly, we're tempted to take it. Whats one cruise amongst many?

We make jokes about "the addiction"...We have been lucky in that we've never had to cancel a cruise outright. we've rebooked, and rescheduled, life happens...but THIS is...different. your thoughts??

13 Answers

I found this policy on the NCL web site last night and also got the email this morning. We are scheduled to sail in 9 days and my wife has been very anxious about things as virus activity is increasing in the NY area where our ship ports. Needless to say we are going to avail ourselves of this new policy as I am sure a lot of other people as i have been waiting on hold now for 20 minutes. I hate to have to do this as I have been looking forward to this cruise all winter long. But common sense must prevail.

Thanks for the reply. Its much appreciated..I think you need to read the email carefully, and get into the NCL website q/a about it. the start date for actually calling is as I understand it 3/11...if you bought ins thru them that won't transfer, nor will any obc's. Just the amount actually paid. if you have cruisenext coupons involved I'd be curious how that works. If you manage to get thru, pls let us know.

Not overly impressed with NCL at the moment. Just waited 36 minutes to speak to someone only to be told that if I cancel today I get nothing. I was told that I have to wait until Tuesday March 10. Oddly the policy says you can cancel for cruises sailing on March 10 but those would have to be done on Sunday March 8 which contradicts what I was just told. So .. now I wait till Tuesday

I understand completely...I was going to settle in with a cup or two and try to get thru, but the boss told me about a zillion people would be calling and calls won't start for this until the 10th. so I think i'm going to wait until the end of next week. I know you're cutting it close. Keep in touch. Misery loves company.

We are on NCL Pearl right now and were on NCL Encore last week. In my humble opinion, the media has created a nation of Chicken Littles. Every year there seems to be a virus to end all virus'. If you are starting out in the United States and going to the Caribbean, Mexico, Panama Canal, Alaska, etc., your risk should be minimal. We are going to Hawaii next November and looking forward to it. No thought of cancelling.

Don't believe I have ever witnessed anything like this, at least since we began cruising. When I learned that, on board the Diamond Princess in Yokohama, 25% of the passengers and crew on the vessel had contracted the virus, especially since most of those had been in quarantine status, I knew something was very wrong. We have sailed almost 700 days on cruise ships, been lots of times epidemics of sorts have plagued the voyage, fortunately we have always escaped the bugs and went on to enjoy the cruise. But 25%, talk about an eye opener. About the first of the year we canceled a 53 day voyage beginning this October, on the Grand Princess, which took in a lot of Asia, they gave us no grief in doing so and we got all our deposit back. Six months before that Princess had canceled a 35 day voyage on the Pacific Princess we were booked on from Tahiti to Ft. Lauderdale. We got a few benefits from that cancellation which applied to our 53 day voyage. Our most recent cancellation had nothing to do with the virus which began to impact just weeks later. Since I have been in the midst of a major life style change I haven't had the opportunity to find another cruise, but been itching to do so. The Grand Princess is the vessel currently stuck off of San Fran, it had been on a mostly US voyage with some Mexico. It appears to me that cruisers are canceling en masse. So I'm sitting this one out until world health authorities get this under control or at least get a handle on it. So far it looks like the U.S. government is completely inept. Running in circles screaming and shouting. Mere babes in the woods.

Glad to see you in here KENN. After we calmed down a bit, we realized we are under no immediate pressure to call NCL and cancel. First,, apparently, theres no point in calling prior to 3/10, as their email on the subject and their website explains, and as OGW found out. I can understand his problem, given the sailing date. Ours is far enough out to give us a few weeks to cogitate on the thing, and besides, the mad rush to cancel and rebook might have died down by then. Our next one is booked for NOV 2020, and this thing had better be in hand by then, Having said that, containment efforts to my mind, are like spitting in the wind. The thing will run its course, and go away...or not. Theres a handful of folks in the public health sector who are telling the truth. They pop up on TV once in awhile. Apparently they can't be fired, or don't care. I am gratified to see some folks are out there enjoying their cruises, paying this no mind. If we were 40 something instead of 70 something, if she wasn't a 10 year cancer survivor with a weakened immune system, courtesy chemo and radiation, we might pay it no mind as well. Its a cruise..not life n death.

Washy-Washy

I wishy wishy that that would solvy solvy....hehehehe..

Thank you for the reassurance. We sail in 5 days and everyone around us seems to think me and my husband are going to die. We are healthy able bodied 40 years old. I need a vacation from the coronavirus now.

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