Although the ship was beautiful and amenities plentiful - the servicing of customers was for lack of better words not acceptable!
There was 1 bartender at the pool was by no means pleasant in fact he was nasty!
The person in charge of scheduling or assisting with excursions was by no means of any assistance - It was 10:05 when I approached the desk asking for information on an excursion and the person who was in charge of the area looked at me and said you are too late the department was closed.
At dinner one of the 63 members of my family were told to leave the raw bar because he was not dressed appropriately yet we were in an open area with people walking around in shorts, tanks, tanks and bathing suits!
The Room was hot the a/c didn't work, fuses were being blown when the blow dryer was on - the towels were not changed and the iron brought to me stained my shirts with rust! The icing on the cake was my sons engagement was almost destroyed because of the staff decorating the room prior to the time they were supposed to and then when my son complained he was brushed off from one person to another and spent 3 day's attempting to speak with someone who was going to address this issue and was told to contact corporate when he arrived back in the states they weren't doing anything to compensate him for the cost of the package he bought to decorate the room and the stress their mistake caused him during what was supposed to be a special and wonderful event in his life.
We traveled NCL because we thought the service would be as incredible as the ship looked and without doubt that was not the case! When we traveled Carnival Cruise 12 years ago there ship was not as grand but the service was impeccable on all levels! I would love to discuss this further but I doubt this will happen since it seems employees of this cruise line do not take accountability for their actions!
