"Failure to communicate"

[quote=Bilgeclass]

Thanks for the support and vote of confidence. I'm Ok with doing nothing more

but I feel for my TA who's knocking herself out on this. Talk about dedicated!

I think the TA's agency should have a serious talk with Princess about this problem.

But then, as I said, I'm out of this.

FWIW: I too believe that they will someday get it together and get the transfer made.

[/quote

Latest Update: Anniversary celebration and final resolution. Today is day 30 in this saga.

This is our one month anniversary. It's time to celebrate! The transfer has been made today!

Someone mentioned contacting Jan Swartz. They had had good results. So I did just that yesterday morning via email to her. Yesterday afternoon I received a phone call from her representative. I received profuse apologies and an immediate transfer.

I hate to pull out the big guns but it did get the desired results and I do appreciate the

difficulties everyone is experiencing with all this Covid Carp, hiring and keeping good employees, etc.

Free virtual drinks for all my friends and supporters. Time to cruise!

Thanks for the support and vote of confidence. I'm Ok with doing nothing more

but I feel for my TA who's knocking herself out on this. Talk about dedicated!

I think the TA's agency should have a serious talk with Princess about this problem.

But then, as I said, I'm out of this.

FWIW: I too believe that they will someday get it together and get the transfer made.

Hang in there man ... I suspect the TA will get results .. just a matter of what and when.

Update:

I just received a note from my TA to say that she had been on the phone for two hours yesterday with Princess again. Princess assured her that the transfer would be made and then the call was 'accidentally' disconnected. No call backs and no follow ups thereafter.

Still rooting for my TA and trying to find some semaphores.

I'll refrain from going into my Medallion app problems at this time, thank you.

[quote=AuntPinkie]

Hope it gets settled appropriately soon. Please let us know what happens!

Me too. But if it remains with Princess and doesn't get transferred, it is still a confirmed booking. My TA is the only one who loses.

In the future, if I need to book on a weekend, I'll just contact my TA's office and talk to a manager who will book and transfer to my individual agent on Monday.

I personally prefer booking with my TA. She does all the legwork, corrects/resolves problems and gives me extra perks for repeatedly booking with her. This is the first time that she cannot communicate with Princess for a resolution and transfer.

We still have a failure to communicate and it is no one's fault but Princess'. Just one more reason not to book directly with a cruise line in the future.

Hope it gets settled appropriately soon. Please let us know what happens!

We always deal direct with PCP, Mike Mckeen.

Maybe my wife could do that. She was in the Navy and we are trying to communicate with a "cruise" line. It's worth a try. Nothing else works.

Princess: Tell me again about your great customer service!

Have you tried using semaphore ???