Just a couple of things to point out, Princess has NO control over the boarding process. That service is handled by Port operations so you can't blame Princess. Getting your luggage 2 hours after boarding is great. Remember, the rule of thumb is to always pack a change of clothes and your meds in a carry-on because it could be MANY hours before you get your luggage in your cabin. "We often had long waits for the elevators due to a large number of Seniors, scooters,  and walking canes.". I'm not really sure what your point is here so I'll pass on this one. You did have some points that could have been remedied by (or at least correctly answered) your complaint. Best of luck on your next cruise ;)