Very Disappointed in the Princess Cruise Line and Crown Princess
10 Night Mexico (Los Angeles Roundtrip)
Sail Date: September 23, 2015
Ship: Crown Princess
Cabin Type: Balcony
Traveled As: Couple
Reviewed: 3 years ago
My wife and I have cruised on other cruise lines, such as NCL and have found the embarkation process very fast and little to no lines, unlike Princess Cruise Line (Crown) where we stood in a long line for at least 1.5 hours with the temp. 85 degrees or more under a canvas/tin canopy. So hot, everyone was sweating and shirts/blouses were soaking wet due to a lack of electric fans. Long lines were due to an insufficient number of On-boarding personnel to handle the entire group (priority and first timers on Crown Princess), so the boarding process was long and slow.
Once on-board another long wait for the elevators in order to get to our room on the Baja Deck. Arrived at room, it was not ready. Checked the room and discovered that the advertised amenities (lotion, bath robes, etc) were not in the room. The bed had a coverlet and bottom sheet but, no top sheet. Had to request 2 robes from the Room Steward and for him to place a top sheet on the bed. First time we ever had to request robes and a top sheet!
We often had long waits for the elevators due to a large number of Seniors, scooters, and walking canes. First cruise to encounter so many unfriendly and rude people. The hallways were smelly and carpets were drabby and dents in the walls. We reported a sewage like smell to Passenger Services & Housekeeping Supervisors/Managers, but was told " fumes from the wind blowing the smoke through smoke stack and ventilation system, after saying at first, I don't smell anything." And finally stating the passengers on the Lido deck were complaining about the same order.
We paid for 4 City tours, but we only took 3 tours. We only enjoyed the San Diego, Ca tour. The tour guide was very knowledgeable and informative. The other tours (Cabo San Lucas, La Paz and Loreto) weren 't worth the money we paid, so we returned the 2 tickets for Porta Vallarta. Because these 3 tours weren't very informative and guides weren't very knowledgeable, we decided to forego paying to tour Porta Vallarta. We could have done a self guided tour and saved that money.
PRO: Luggage received within 2 hrs. of boarding.
Food and Dining
Service and Staff
Cabin / Stateroom