Cancelled cruise refunds

We had our August 29 cruise cancelled. We did not know what to do, so we called our pvp. We got an e mail saying to do this and that, etc. We were confused to the max. So our pvp took care of us great. We asked about the obc of $600. We understand that if you book another cruise you get the $600 by the e mail sent to us. So we had already booked a cruise for next year(booked it a year ago.) Sooooo she transferred what we paid on the cancelled cruise(full refund) to the next years cruise and we got the extra 600 obc. If that one gets cancelled we can do it again for our next cruise we have already booked. If that one goes down the toilet, we will give up and get the money back. We were impressed. By the way it took only 5 minutes to do this, got the pvp after the third ring.

Tags: Carnival Cruise Lines

11 Answers

Good plan. The cruise lines are trying to keep people happy and are making it easy to rebook (so they can keep the money). The cruise consultants are not over busy as there are currently not a lot of new bookings going on.

With the uncertainty we chose to get our money refunded. We then booked a cruise for August 2021 with a fully refundable deposit hoping by that date that there will be a clearer picture of what is what in the travel world.

Good stuff everybody..after the very first series of announcements passed, we had basically the same experience with NCL...yeh they had some issues, and we figured this was going to be a never ending aggravating hassle...well it didn't work out that way...with some help from OGW and reading others, we think we have a grip on it. If THEY cancel ours for nov, we'll probably ask for a refund this time around too,, only because we've got 3 booked with CCL after that. don't really feel like letting them hold my $$ for a couple of years. but thats subject to change too...either way, we feel alot better about our understanding of the process, etc.. which makes sense, because the same understanding applies to "how things work" on board as well.

Thanks for sharing your experience. Hoping I won't need to use the information, but....

My husband and I booked a cruise for November 2918. We added the insurance just in case something happened.
well, something did happen. He was offered a new job to own his own business on a bread route with Sarah Lee.
ofcourse, we immediately canceled the cruise not knowing when we would be able to reschedule. The bread route has demanding hours and unfortunately comes with no time off.
We were refunded all but $500 which is a credit toward another cruise.
we will not be able to cruise any time in the near or far future due t the demands of the job.
I have reached out to Carnival and they said the $500 would have to be used by June 27,2021. It could also be transferred to another cruisers account.
We can’t afford to loose $500 but we can’t take the cruise either.
This would’ve been our first cruise. We are new to this.
Any advice or suggestions?

Thanks,

Lynn

First, BIG congrats on the new job...in a world thats rapidly going to hell with itself, THATS a seriously big deal, and clearly takes priority over cruising. I wanted to throw my .02 re that FCC "game" the cruise lines are playing. Old timers get confused by it too.

I seem to remember that you have to pick a cruise by a certain date (it escapes me but it may be June 2021) but I DO remember you don't actually have to sail until DEC 31, 2022.....point is, nobody can really see that far into the future re time off or vackays or all the other things that come under the heading of "life happens", sooo, my thought is, if CCL is really unable/unwilling to "work with you", then....pick a cruise!!! who knows, you guys just may be able to cruise for a week or whatever by 12/31/2022...at least you put the problem off for awhile, and have something nice to look forward to......and besides, given all the schedule changes, they'll probably change it anyway by then, and shove it even farther into the future....its better than losing it outright...good luck to you both!!!

And of course the other option would be to advertise and sell the FCC. You will not get the full 500 for it if you can sell but as this is transferable you should be able to recoup some of it.

Thanks so much for responding.
We would definitely like to take that route. Anything is better than loosing it all. Where do you think we should advertise it at?

Thank you so much!

Not certain about where to post that for sale. I have heard that there is another discussion board on another site where it is common practice to flip OBC or future cruise certificates if they are transferrable.

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