Cancelled cruise refunds

We had our August 29 cruise cancelled. We did not know what to do, so we called our pvp. We got an e mail saying to do this and that, etc. We were confused to the max. So our pvp took care of us great. We asked about the obc of $600. We understand that if you book another cruise you get the $600 by the e mail sent to us. So we had already booked a cruise for next year(booked it a year ago.) Sooooo she transferred what we paid on the cancelled cruise(full refund) to the next years cruise and we got the extra 600 obc. If that one gets cancelled we can do it again for our next cruise we have already booked. If that one goes down the toilet, we will give up and get the money back. We were impressed. By the way it took only 5 minutes to do this, got the pvp after the third ring.

Tags: Carnival Cruise Lines

4 Answers

Good plan. The cruise lines are trying to keep people happy and are making it easy to rebook (so they can keep the money). The cruise consultants are not over busy as there are currently not a lot of new bookings going on.

With the uncertainty we chose to get our money refunded. We then booked a cruise for August 2021 with a fully refundable deposit hoping by that date that there will be a clearer picture of what is what in the travel world.

Good stuff everybody..after the very first series of announcements passed, we had basically the same experience with NCL...yeh they had some issues, and we figured this was going to be a never ending aggravating hassle...well it didn't work out that way...with some help from OGW and reading others, we think we have a grip on it. If THEY cancel ours for nov, we'll probably ask for a refund this time around too,, only because we've got 3 booked with CCL after that. don't really feel like letting them hold my $$ for a couple of years. but thats subject to change too...either way, we feel alot better about our understanding of the process, etc.. which makes sense, because the same understanding applies to "how things work" on board as well.

Thanks for sharing your experience. Hoping I won't need to use the information, but....

Reply

*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.