We had our August 29 cruise cancelled. We did not know what to do, so we called our pvp. We got an e mail saying to do this and that, etc. We were confused to the max. So our pvp took care of us great. We asked about the obc of $600. We understand that if you book another cruise you get the $600 by the e mail sent to us. So we had already booked a cruise for next year(booked it a year ago.) Sooooo she transferred what we paid on the cancelled cruise(full refund) to the next years cruise and we got the extra 600 obc. If that one gets cancelled we can do it again for our next cruise we have already booked. If that one goes down the toilet, we will give up and get the money back. We were impressed. By the way it took only 5 minutes to do this, got the pvp after the third ring.