Very disappointing

Item: Zuiderdam
Rating: 4.2
Author: gmjoycek

Zuiderdam Cruise Review to Canada, New England, New York

gmjoycek

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 8

Overall rating:

4.2 out of 5

10 Night Colors Of New England & Canada (New York To Quebec City)

Sail date: September 13, 2018

Ship: Zuiderdam

Cabin type: Balcony

Cabin number: 6117

Traveled as: Singles/Friends

Reviewed: 5 years ago

Review summary

Overall the ship had excellent services and very nice workers. Will never travel on Holland America again. Have taken many cruises and have found other ships to be better. The handling of the shore excursions was unactable. I had never had a bad shore excursions with the other ship. To put close to 50 people on a bus with knowing having no air, should be criminal. Horrible experience. Had to be all about the $$$$$ not companionship.

Embarkation

4 out of 5

Ship experiences

Food and Dining

4 out of 5

Onboard Activities

3 out of 5

Entertainment

4 out of 5

Children's Programs

Service and Staff

5 out of 5

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5

Ship tip

The ship was very good.

Thumbs up

Ports of call

New York, New York

5 out of 5

Thumbs Up 0

Boston, Massachusetts

5 out of 5

Thumbs Up 0

Bar Harbor, Maine

1 out of 5

The bus we were on broke down at first 20 minute stop. We waited for another bus and it took over an hour to get there, we were assured we would get all our highlights in, but new bus came went directly back, for our lobster lunch. I would recommend taking the $25 town trolley ride and see all the things and pay the $22 lobster fee in town. And save some money. We tried to stay with shore excursions offered by ship, learned a lesson,

Thumbs Up 3

Halifax, Nova Scotia

5 out of 5

Thumbs Up 0

Sydney, Nova Scotia

1 out of 5

We took a bus to Baddeck. After getting on the bus and DRIVING for a short time we were told the air conditioning did not work on the bus. "They had it fixed they thought" The bus had been running before we boarded it. Should have known as driver had his window open. They knew very well the air was not working. We roasted in the several hours of travel. Can you a full bus of folks roasting on the bus. Some were close to passing out, hyperventling , coughing, wheezing. After the second trip of being horrible complained they gave me 15% off the trip. Which was an insult. They knew the bus air was broke before we even left.

Thumbs Up 2

Charlottetown, Prince Edward Island

5 out of 5

We took a private island tour. Our guide was excellent and the van ride with air was refreshing. Our guide was great.

Thumbs Up 2

Ville Saguenay, Quebec Did not visit port

Thumbs Up 0

Quebec City, Quebec

5 out of 5

You could tell our guide loved the city and was the best side trip on the cruise

Thumbs Up 2