Employee Theft on Holland America

Zuiderdam Cruise Review to Caribbean - Western
Experience: 2-3 cruises
Review: 1
Helpful Votes: 0

Overall Rating:

2 out of 5

7 Night Western Caribbean Holiday (Ft. Lauderdale Roundtrip)

Sail Date: December 26, 2014

Ship: Zuiderdam

Cabin Type: Oceanview

Traveled As: Family (older children)

Reviewed: 3 years ago

Review Summary

EMPLOYEE THEFT on a Holland America!!? You decide... Yesterday my family and I left a Holland America Caribbean Cruise in Ft Lauderdale.  My son and I were inquiring about his lost IPod 5 with the customer service manager.  My son described where he had lost it and a family of four next to us said they had turned it into a staff member. The family were able to describe it perfectly to the manager with no help from us, as well as exactly when and where they had handed it to the employee and surprise it was not turned in three days later.  In fact there was no item device listed found for that day, so no mistake was made. The staff also had made no records of my sons inquiries at customer service looking for it as is the policy. My daughter also lost a nice pair of sandals on the deck late at night that were likely cleaned up and never returned and her friend lost her iPhone 6 in the same spot which was also never turned in.  We left the boat disgusted.  My 12 son saved $300 he earned cutting lawns to buy that IPod and an adult Holland America employee stole it from him.  DO NOT TRUST the staff on Holland America!!!

Ship Experiences

Food and Dining

3 out of 5


1 out of 5
Really cheesy generally

Children's Programs

3 out of 5

Service and Staff

3 out of 5

Ship Quality

1 out of 5
Our room was under a night work area and we were woken constantly by banging and crashing above-awful

Cabin / Stateroom

3 out of 5

Ship Tip

Do not trust the staff!

Ports Of Call

Ft. Lauderdale (Port Everglades), Florida

5 out of 5

Half Moon Cay, Bahamas (Private Island)

5 out of 5

Falmouth, Jamaica

3 out of 5

George Town, Grand Cayman

3 out of 5

Key West, Florida

5 out of 5
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