Canada/ New England Relocation to Fort Lauterdale

Item: Zaandam
Rating: 3.6
Author: SteveOG

Zaandam Cruise Review to Canada, New England, New York

SteveOG

Contributor Level: Purser

Cruises: 7+ cruises

Review: 1

Helpful Votes: 24

Overall rating:

3.6 out of 5

Verified Review

13 Night The Atlantic Coast (Montreal To Ft Lauderdale)

Sail date: September 24, 2023

Ship: Zaandam

Cabin number: GUAR

Traveled as: Couple

Reviewed: 7 months ago

Review summary

Had documentation showing gratuities were included with my package, but Holland America did not honor. Tipped out of pocket. Customer service was horrible.

Embarkation

5 out of 5

Ship experiences

Food and Dining

3 out of 5

Main dining was ok, but there was a long wait each time we went. Buffet was the same almost every day and portions of it were self serve, which was not sanitary.

Onboard Activities

1 out of 5

Very little to do.

Entertainment

2 out of 5

Sub par.

Service and Staff

5 out of 5

Room attendants were awesome!

Ship Quality

3 out of 5

Well maintained for an older ship.