OK, not the best cruise or service received of our 5 HAL Cruises since 2008

Zaandam Cruise Review to Canada, New England, New York

Cruises: 7+ cruises
Review: 1
Helpful Votes: 24

Overall rating:

3.4 out of 5
Verified Review

11 Night The Atlantic Coast Southbound (Montreal To Ft. Lauderdale)

Sail date: October 05, 2019

Ship: Zaandam

Cabin type: Balcony

Cabin number: 6108

Traveled as: Couple

Reviewed: 1 year ago

Review summary

Unhappy with service from Delta . Misleading naming since it is an independent travel agent. Also Booked accommodations were not as anticipated. Required additional expense to upgrade. Airport transfers were not included with flight bookings.


5 out of 5

Ship experiences

Food and Dining

4 out of 5

Onboard Activities

2 out of 5


1 out of 5

Service and Staff

5 out of 5

Ship Quality

4 out of 5

Cabin / Stateroom

3 out of 5
Vista Suite is the same as a Veranda Stateroom on the same ship in 2008 with addition of whirlpool bath, and curtains between dressing area and sitting area. TV and connectivity are not up to current travel standards.

Ship tip

Enjoyed taking all our meals in the Lido Market and Canaletto Restaurant. Spent a lot of time chilling out on the Lido Deck. Live music from previous Cruises is no longer provided on Lido.

Ports of call

Montreal, Quebec

3 out of 5
No time. Late Arrival. Airport Transfer's were not include with HAL Airline Reservations. What a Surprise. Had to purchase on the ship.

Cruise St. Lawrence River Did not visit port

Not a Port.

Quebec City, Quebec

4 out of 5
Enjoyed Horse Drawn Trolly tour. Weather was cold & Misty. Lacy was an interesting and informative guide.

Cruise Gulf Of St. Lawrence Did not visit port

Not a Port

Charlottetown, Prince Edward Island

4 out of 5
Best tour of the cruise. The Maple Sugar Plantation was fun and very interesting.

Sydney, Nova Scotia

3 out of 5

Halifax, Nova Scotia

3 out of 5

Bar Harbor, Maine Did not visit port

Rough Seas Tendering. Have previously visited.

Gloucester, Massachusetts Did not visit port

Weather Tropical Storm Melissa prevented visit and also Closed Boston.

Port Canaveral, Florida Did not visit port

Stayed on board. Have visited previously.

Ft. Lauderdale (Port Everglades), Florida

3 out of 5
Port Transfers were handled very well.


4 out of 5
Very smooth
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