More like a 6 night cruise
Zaandam Cruise Review to Canada, New England, New York
Contributor Level:
Purser
Cruises: 7+ cruises
Review: 1
Helpful Votes: 74
Review summary
I know emergencies happen, but it should have been handled differently. HAL did not care one bit about the passengers. There were many elderly and guests with special needs. No questions were asked. If you did not get on the school bus you were completely out of luck. No water - and 1 stop at a rest area after 2 hours. Many busses were there and the lines were long. This final impression of the cruise does not reflect well on HAL.Embarkation
Organized and smooth
Ship experiences
Food and Dining
The Pinnacle was wonderful - excellent service and food!
Onboard Activities
Not much to do. The pools and hot tubs were fun. The spa was extremely high pressure and over priced. The "thermal room" was a complete rip off and waste of money.
Entertainment
The shows were ok. They were based on the elderly crowd.
Service and Staff
Many employees were amazing! A few seem annoyed when asked for something. The coffee shop lady did not like to be bothered.
Ship Quality
The ship was clean, but dated. Needs updating. The TV's and CD player (?) in the room suck.
Cabin / Stateroom
The room was ok. Seemed to have a back-up problem in the shower. The bed was comfortable and towels were always replenished.
Ship tip
The destinations are way better than the ship
Thumbs up
0
Ports of call
Charlottetown, Prince Edward Island
Disembarkation
Horrible - very uncaring people at HAL. A 3 1/2 hour school bus ride to Montreal was terrible. I had back surgery before and the ride hurt my back terribly. I have been home for 3 days and am still in pain. Passengers were abandoned at the Montreal Port and the wait for luggage was terrible. We did not get to see Montreal - complete;y wasted day.
2 Comments
OTIS7070 5 years ago
MY WIFE AND I WERE ALSO ON THIS CRUISE,ZAANDAM IS 20 YRS OLD AND THINGS DO HAPPEN,IN GENERAL CRUISE WAS VERY NICE ,ALTHOUGH A 3AM FIRE ALARM CALL IS ONE HE'LL OF A WAKE-UP CALL. SERVICE AND FOOD WAS WAS GREAT,I'VE BEEN ON A LOT OF OTHER CRUISE LINES, THEY DON'T COME CLOSE FOR SERVICE OR FOOD.AS FAR AS BUSING TO MONTREAL WE WERE LUCKY IT WAS A SATURDAY OTHERWISE THOSE BUSES WOULDN'T BE AVAILABLE,THEY'D BE BRINGING KIDS TO SCHOOL! MY BUS TOOK 31/2HRS ,WE ARRIVED IN MONTREAL AND IT TOOK 20 MIN FOR TRUCK TO ARRIVE WITH LUGGAGE ,WE STAYED IN MONTREAL SAT.NIGHT