Very disappointing

Zaandam Cruise Review to Canada, New England, New York

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 14

Overall rating:

2 out of 5
Verified Review
Zaandam

7 Night New England & Canada Discovery (Boston To Montreal)

Sail date: July 06, 2019

Ship: Zaandam

Cabin type: Oceanview

Cabin number: 3319

Traveled as: Couple

Reviewed: 1 year ago

Review summary

The food, ship, cabin and excursions were all very disappointing. Our steward was excellent, but the maintenance crew took three days to fix the air-conditioning and leaks in our room. The guest services staff was professional and helpful. The chef and cooks on board should be fired. We have never experienced such poor food on a cruise.

Embarkation

3 out of 5
Easy loading but cabin Air-conditioning was not functioning.

Ship experiences

Food and Dining

1 out of 5
Worst food on any cruise we have been on.

Onboard Activities

2 out of 5
Not much that interested us

Service and Staff

3 out of 5
Took 3 days to completely resolve air-conditioning issues including leaking in the room

Ship Quality

2 out of 5
Ship did not have sufficient electrical outlets for modern needs

Cabin / Stateroom

1 out of 5
Besides Air-conditioning issues and lack of electrical power outlets, the porthole view was not useful because the head of the bed was beneath it.

Ship tip

Don’t! Princess cruise lines was far superior based on our experience

Ports of call

Boston, Massachusetts

3 out of 5
No excursion, but restaurants were very crowded and hotels were very expensive

Bar Harbor, Maine

2 out of 5
Expensive tourist trap. Acadia National Park was OK, but over rated.

Halifax, Nova Scotia

3 out of 5

Sydney, Nova Scotia

3 out of 5
Excursion was just OK

Charlottetown, Prince Edward Island

1 out of 5
Excursion was terrible

Cruise Gulf Of St. Lawrence

1 out of 5
Took much longer than it should have, making us late to port

Quebec City, Quebec

4 out of 5
Village of Wendake was great, but way too short

Cruise St. Lawrence River

1 out of 5
Nothing to see

Montreal, Quebec

1 out of 5
Just a big city

Disembarkation

4 out of 5
Expedited disembarkation worked very well
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