Will not cruise with Holland America again
Zaandam Cruise Review to Alaska - Gulf of Alaska
7 Night Glacier Discovery Northbound (Vancouver To Seward)
Sail date: May 28, 2017
Ship: Zaandam
Cabin type: Oceanview
Traveled as: Couple
Reviewed: 7 years ago
Review summary
Overall I was quite disappointed with the Cruise portion of our trip. I felt the crew was very inexperienced and barely spoke English. Food was good but the Lido was not a buffet. You had to select the food and the staff put it on the plate for you. It was very slow and I thought the staff was trying to minimize what they put on your plate. I gave up waiting on being served beverages and got them myself. I don't know how many times I saw the serving staff deliver the drinks to the wrong table. Entertainment was limited, but the comedian and magician were quite good. Pinnacle grill was excellent. Biggest disappointment for me was that I ordered the anniversary package to be delivered on 6/1 and it was there when we arrived on 5/28. This ruined my surprise for my wife and did not
start us on the right foot. Overall we had cruised before on other cruise lines and these folks just did not match up to our other cruises.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ship tip
Hire a translator. These folks don't speak english
Ports of call
Vancouver (Canada Place), British Columbia