Will not cruise with Holland America again

Zaandam Cruise Review to Alaska - Gulf of Alaska

Cruises: 4-6 cruises
Reviews: 2
Helpful Votes: 12

Overall rating:

2 out of 5

7 Night Glacier Discovery Northbound (Vancouver To Seward)

Sail date: May 28, 2017

Ship: Zaandam

Cabin type: Oceanview

Traveled as: Couple

Reviewed: 4 years ago

Review summary

Overall I was quite disappointed with the Cruise portion of our trip.  I felt the crew was very inexperienced and barely spoke English.  Food was good but the Lido was not a buffet.  You had to select the food and the staff put it on the plate for you.  It was very slow and I thought the staff was trying to minimize what they put on your plate.  I gave up waiting on being served beverages and got them myself.  I don't know how many times I saw the serving staff deliver the drinks to the wrong table.  Entertainment was limited, but the comedian and magician were quite good.  Pinnacle grill was excellent.  Biggest disappointment for me was that I ordered the anniversary package to be delivered on 6/1 and it was there when we arrived on 5/28.  This ruined my surprise for my wife and did not

start us on the right foot.  Overall we had cruised before on other cruise lines  and these folks just did not match up to our other cruises.

Ship experiences

Food and Dining

3 out of 5

Onboard Activities

1 out of 5


3 out of 5

Service and Staff

1 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5
Nice size

Ship tip

Hire a translator. These folks don't speak english

Ports of call

Vancouver (Canada Place), British Columbia

1 out of 5

Ketchikan, Alaska

5 out of 5

Juneau, Alaska

5 out of 5

Skagway, Alaska

5 out of 5

Seward (Anchorage), Alaska

3 out of 5
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