Spa services disappointing!!!!!

Zaandam Cruise Review to Alaska - Inside Passage


Contributor Level: Purser
Experience: 2-3 cruises
Review: 1
Helpful Vote: 1

Overall Rating:

3.0 out of 5
7 Night Alaska Inside Passage (Vancouver Roundtrip)
Sail Date: May 02, 2014
Ship: Zaandam
Cabin Type: Oceanview
Traveled As: Family (older children)
Reviewed: 3 years ago

Although Menu of Spa services cites descriptions & length of services, we found none of it to be true.  If you have ever gone to a dayspa on land, you will be sorely disappointed with the price vs quality received on the ship.  For example, the 70 min pedicure lasted 25 ...and the upgrade to shellac (gel) polish that was supposed to last 2 weeks lasted 2 days!  Every service we booked was exactly the same story, plus a 15% gratuity is mandatorily added on top.

 

Very expensive, very low quality of service

 

Ship smelled of sewer in some rooms

Food and Dining

5 out of 5

Onboard Activities

3 out of 5

Entertainment

3 out of 5

Children's Programs

1 out of 5

Service and Staff

5 out of 5

Ship Quality

3 out of 5

Cabin / Stateroom

1 out of 5
3 out of 5
HAL day trips spent most of the day picking up passengers from other hotels - very little touring in Vancouver
3 out of 5
5 out of 5
5 out of 5
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