Westerdam Cruise Reviews - Reviews

This was my first cruise on the Westerdam , we stopped in Cabo San Lucas Oct 5th 2014,  about 20 days after the Hurricane . In Cabo the Westerdam sent a group of officers and crew ashore with paint and supplies to help rebuild and restore a local orphanage. We had good weather in all the ports, it was a fun cruise.

great ship

The Westerdam is a 10 year old ship that has been kept in excellent condition. The staterooms were clean and attractive. The customer service from all of the crew was friendly and excellent. the food was abundant and very good with a large variety of options.

Service, food and entertainment quality were excellent. Bathroom was adequate but step down was risky. Merchandising presentations somewhat overbearing.

What a fantastic experience! Seven days of heaven. Great food, well mannered and friendly staffs, entertainment in Vista Lounge.Next day's entertainment activities, weather, general programs, and destination details were provided every night. It gave a very good idea and plan your day accordinly before going to sleep.

Thought it was great.

Ship needs some refurbishment, dcor a bit tired

The sip was beautiful. Clean and well run with courteous staff. There was so much to do, yet lots of options to just relax.

The cruise was very good. The Dancing with the Stars was a bit disappointing, but the pros were just great

Holland America is a great line to cruise

Have emailed the CEO, two Executive VP's and customer service at Holland America.  Still no reply after four complete business days.  

Original email: My wife and I returned from a cruise to Alaska on Saturday.  I have filled out the survey request but want to also take a minute to send this email to communicate my extreme displeasure with the Beverage Card.  My believe is that we were given the beverage cards as a comp instead of reducing our suite room rate.  The credit of $50 per day per person sounded WONDERFUL until we were on board and learned of the RESTRICTIONS...  Here are the comments I provided on your survey: "Beverage cards my wife and I received with credit of $50 per day each are what I consider WORTHLESS. There should be NO (REPEAT NO NO NO NO NO) restrictions at all.  No $6 max per beverage.  If we want a $44 bottle of wine we should of been able to order it.  PERIOD. It is close to IMPOSSIBLE to use the $50 per day credit with a $6 max per drink.   I will NOT cruise Holland America for this simple reason and will start blogging and leaving negative reviews on every social media site possible to make people aware of this total RIP OFF.  The beverage card credit actually had an opposite effect of being perceived as a value add.  When something is perceived as not being able to be used it is FRUSTRATING."   It would be better to make the $50 credit a credit of $25 without restrictions or eliminate the restrictions all together.  I think we left the cruise with a unused balance of $250 each.  Leaves a sick feeling in one's stomach knowing that we were not able to use this credit.   This issue really makes me not want to cruise with Holland America again (We have been loyal customers thus far).​

 

Cruise to Alaska that departed on May 24th from Seattle

small and falling apart, simply not impressive on any level

highly impressed your every need was taken care of.

It was our first cruise and it was perfect. Our travel agent Glenn picked a stateroom close to the elevators with the unobstructed window I required.THE SHIP WAS ELEGANT AND HAD SO MANY THINGS TO DO.

The ship was just out of dry dock for renovation, so everything was nice and clean, freshly painted, and looked great.

I was happy with the revamp of common areas and the new mattress in our room. I enjoyed the the new high tech theater area.

Had a good time fellowship service excellent Very friendly staff Except took bottle of wine out of my suitcase when arriving and the smoking in Casino Make it a non smoking cruise!!!!!

We loved having a tub in the rooms. The entertainment was great! The food was so so. Had a great time but the weather was to rough to stop at Half Moon Cay. The ship should have made more of a concession than a glass of champagne.

Although older enjoyed the teak wood.

I personally prefer the Veendam as the deco is more traditional.