Westerdam Cruise Review to Caribbean - Eastern

Contributor Level: Purser

Experience
7+ cruises

Review
1

Helpful Votes
2

3 out of 5

Eastern Caribbean

Sail Date: March 05, 2016

Reviewed: 8 months ago

Traveled As: Singles/Friends

Room Type: Balcony

The overall cruise was good...entertainment excellent especially the BB King Queen's Lounge Band and the Vista Lounge performance plus the Vista Comedian...superb!

Lido Buffet did not seem as good as on the Oosterdam.

The wheelchair assist at St. Thomas VI was quite upsetting as HAL did not follow thru on pickup  after an off-shore excursion booked thru HAL and almost missed getting back on board the ship.  Fortunately, we found a VI transport who was so very kind to drive us directly to the gangway and we were the last 2 to board!

Then, the last evening, after Ms. Martino and I had been packing so luggage could be ready before midnight, she accidentally left an envelope of money sitting on the bed next to clothing and the open packed luggage and the envelope was missing upon our return to the stateroom.   She had appointments at the photography studio as they could not locate some photos which had been taken and we had to go there two times that evening, had dinner reservations at the Pinnacle Grill and then the BB King Show at the Vista Lounge and returned to the stateroom about 11:15 p.m.  We had security in our stateroom until about 1:15 a.m. trying to find the envelope and money to no avail.   In our hearts both of us do not feel our Stateroom Porter, Sonny, DID NOT take the money.   She filled out all reports and also followed up by contacting HAL Seattle office upon her return to home on Monday.  HAL wanted her to re-fill out a report.   At this point I do not know what is happening.  Then we had an issue after disembarking at the port to return via HAL transportation.  Porter for our luggage insisted we wait at the specific spot he took us...well it turned out to be the wrong area after about an hour waiting and talking to several helpers...I even called the Westin and spoke with a HAL rep who knew we were to return to the Hotel.   We did eventually get 2 women helpers who knew exactly where we needed to be, got on the bus (only two passengers) and to the  hotel.    This is the very first time I have had any type of issue with HAL and it was upsetting and disappointing especially when you have a handicapped individual traveling with you and trying to care for this person in every way possible.

Cabin / Stateroom
Very clean, roomy, and cheerful.

Tip

Employee staffing is not the same as previous years.



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