overall everyting was good
Westerdam Cruise Review to Caribbean - Eastern
7 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)
Sail date: January 31, 2015
Ship: Westerdam
Cabin type: Oceanview
Cabin number: 4058
Traveled as: Couple
Reviewed: 9 years ago
Review summary
cabin employees were great. Spa Manager was notified twice that we could not use parts of the spa because other guests were staying for as long as they wanted leaving other guests without being able to use the heated lounges in the spa. When we mentioned that there were guests that were in the heated lounge recliners for a long period of time, exceeding an hour, the desk clerk refused to do anything about the situation and we said that we did not want to fight over the lounge recliners and they still refused to do anything. They wanted us to notify the offenders and we felt that we were their guests and that they should send some one in to rectify the situation and the manager said they would discuss the situations in their next meeting and said she apologized but just sat there and did nothing. She said she was the manager. Why should we pay for something we could not use. It costs $240 for the week and all we kept getting was apologizes.
Ship experiences
Food and Dining
Onboard Activities
Entertainment
Service and Staff
Ship Quality
Ship tip
Older ship but still in good shape. All the workers were very helpful. Don't waste money on the spa since the management won't help you get a heated lounge if some of the guests remain on them for more than the 20 minute limit. $240 per couple is lot to spend for apologizes instead of action.
Ports of call
Ft. Lauderdale (Port Everglades), Florida
Half Moon Cay, Bahamas (Private Island)
2 Comments
glomarrone 9 years ago
This is the first time that I read of this complaint at the Spa. What a shame that you couldn't enjoy the experience because of some passengers' lack regard for others. I hope that you mentioned this problem in your survey. This needs to be addressed.
HAL is my favorite cruise line. I especially enjoy the service that I receive by the staff. I also enjoy the variety of food choices on the MDR menus. Last year, I took two cruises with HAL and will take a long one next year. We will be 4 star Mariners on our next cruise & I will look forward to complimentary laundry. Thanks for posting your interesting review. I hope that you will join in our discussions on the Forum. We would enjoy your comments. I especially enjoyed this review since I have not cruised on this ship.