overall everyting was good

Westerdam Cruise Review to Caribbean - Eastern

Experience: 7+ cruises
Review: 1
Helpful Votes: 6

Overall Rating:

4 out of 5
Verified Review
7 Night Eastern Caribbean (Ft. Lauderdale Roundtrip)
Sail Date: January 31, 2015
Ship: Westerdam
Cabin Type: Oceanview
Cabin Number: 4058
Traveled As: Couple
Reviewed: 3 years ago

cabin employees were great.  Spa Manager was notified twice that we could not use parts of the spa because other guests were staying for as long as they wanted leaving other guests without being able to use the heated lounges in the spa.  When we mentioned that there were guests that were in the heated lounge recliners for a long period of time, exceeding an hour, the desk clerk  refused to do anything about the situation and we said that we did not want to fight over the lounge recliners and they still refused to do anything.  They wanted us to notify the offenders and we felt that we were their guests and that they should send some one in to rectify the situation and the manager said they would discuss the situations in their next meeting and said she apologized but just sat there and did nothing.  She said she was the manager.  Why should we pay for something we could not use.  It costs $240 for the week and all we kept getting was apologizes. 

Food and Dining

3 out of 5

Onboard Activities

3 out of 5


3 out of 5

Service and Staff

5 out of 5

Ship Quality

3 out of 5

Ship Tip

Older ship but still in good shape. All the workers were very helpful. Don't waste money on the spa since the management won't help you get a heated lounge if some of the guests remain on them for more than the 20 minute limit. $240 per couple is lot to spend for apologizes instead of action.

5 out of 5
Was this review helpful? 6

Leave a Comment

Remember: Be polite and respectful. Our diverse community is home to members with different opinions and a broad range of cruise experiences.

Other Reviews Of This Sailing

*Cruiseline.com is not a booking agent or travel agency, and does not charge any service fees to users of our site. Our partners (travel agencies and cruise lines) provide prices, which we list for our users' convenience. Cruiseline.com does not guarantee any specific rates or prices. While prices are updated daily, please check with the booking site for the exact amount. Cruiseline.com is not responsible for content on external web sites.

Back to Top