Westerdam Cruise Review to Alaska - Inside Passage

Deck Hand

Experience
2-3 cruises

Review
1

Helpful Votes
0

3 out of 5

Use a real travel agent!

Sail Date: June 01, 2008

Reviewed: 8 years ago

Traveled As: Couple

Room Type: Oceanview

I will continue to use for Hotels and Air Fare, but I will never book a cruise through them again. They didn't have the knowledge of the ship that we needed. They told me that my husband's electric wheelchair would fit in the room; however it did not.Every time we went out, we had to disassemble the chair and then reassemble it in the hall. Also, I asked for a non smoking room and we were in a smoking room that stank. Also, because we booked on Feb 29th, we were given a coupon for a night's stay at a hotel. We never received it; even after calling twice for it. Each time we were told that they would call us back within a few hours and never were. The ms Westerdam, Holland America Cruise Lines, was wonderful!!!!

Pros: free upgrage to full ocean view room

Cons: Our wheelchair didn't fit through the cabin's door!

Recommends Westerdam? Yes!

Ship Quality
Our wheelchair didn't fit through the cabin's door. We had to disassemble and reassemble it every time we left the cabin. The service and staff were exceptional.
Food and Dining
wow!
Service and Staff
Cabin / Stateroom
it was a smoking room, though we asked for a non smoking room.
Entertainment
Sitka, Alaska
we went on the sea otter and wilderness boat tour... it was a lot of fun... we saw whales, otters, bears and eagles.
Don't Miss: atv ride on the off roads
Juneau, Alaska
we went rafting and it was the best shore excursion we took
Don't Miss: rafting
Ketchikan, Alaska
the floatplane to the misty fjords was awesome! the horse and carriage ride sucked.
Don't Miss: Zip Tour
Victoria, British Columbia
We were told that the tour was wheelchair accessible. it was, but the transportation to it was not. We had to pay $102 for round trip taxi and then we had to pay $57 for our two buchardt gardens tickets. We were then told at the shore excursion desk that a refund was not possible!


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