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Westerdam Cruise Review to Alaska - Inside Passage

Experience: 2-3 cruises
Review: 1
Helpful Votes: 3

Overall Rating:

3 out of 5
Verified Review
7 Night Alaskan Explorer Via Glacier Bay (Seattle Roundtrip)
Sail Date: June 01, 2008
Ship: Westerdam
Cabin Type: Oceanview
Traveled As: Couple
Reviewed: 9 years ago

I will continue to use for Hotels and Air Fare, but I will never book a cruise through them again. They didn't have the knowledge of the ship that we needed. They told me that my husband's electric wheelchair would fit in the room; however it did not.Every time we went out, we had to disassemble the chair and then reassemble it in the hall. Also, I asked for a non smoking room and we were in a smoking room that stank. Also, because we booked on Feb 29th, we were given a coupon for a night's stay at a hotel. We never received it; even after calling twice for it. Each time we were told that they would call us back within a few hours and never were. The ms Westerdam, Holland America Cruise Lines, was wonderful!!!!

Food and Dining

5 out of 5


5 out of 5

Service and Staff

5 out of 5

Ship Quality

3 out of 5
Our wheelchair didn't fit through the cabin's door. We had to disassemble and reassemble it every time we left the cabin. The service and staff were exceptional.

Cabin / Stateroom

5 out of 5
it was a smoking room, though we asked for a non smoking room.
5 out of 5
we went on the sea otter and wilderness boat tour... it was a lot of fun... we saw whales, otters, bears and eagles.
Don't Miss: atv ride on the off roads
1 out of 5
We were told that the tour was wheelchair accessible. it was, but the transportation to it was not. We had to pay $102 for round trip taxi and then we had to pay $57 for our two buchardt gardens tickets. We were then told at the shore excursion desk that a refund was not possible!
5 out of 5
the floatplane to the misty fjords was awesome! the horse and carriage ride sucked.
Don't Miss: Zip Tour
5 out of 5
we went rafting and it was the best shore excursion we took
Don't Miss: rafting

Pros: free upgrage to full ocean view room

Cons: Our wheelchair didn't fit through the cabin's door!

Recommends Westerdam? Yes!

Was this review helpful? 3

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