Volendam Cruise Review to Alaska - Inside Passage

Contributor Level: Deck Hand

Experience
4-6 cruises

Reviews
0

Helpful Votes
4

2 out of 5

Holland America is Slipping

Sail Date: June 16, 2010

Reviewed: 6 years ago

Traveled As: Couple

Room Type: Balcony

We sailed on the Ms Noordam about two years ago. The service on the Noordam was outstanding. The Volendam does not compare.

I honestly believe that Holland America has reduced the English-speaking requirements of their staff. There were too many mistakes/misunderstandings by too many staff members for anything else to make sense.

Pros: Alaska is beautiful!

Cons: Ship staff

Recommends Volendam? No.

Ship Quality
When we arrived, our room had dirty plates and half a glass of milk in the refrigerator. There were also crumbs all over the table and the floor. The combination definitely set the wrong tone. Our telephone broke on the second day (it was repaired quickly). The DVD player in our cabin did not work. The wireless internet did not work in our room at all.
Entertainment
The activities are perfect for the 60 years old + crowd. We are in our 40's.
Food and Dining
The food quality is not even close to as good as it was two years ago. Also, our in-room breakfast order was "forgotten" once and wrong three times. We went to the restaurant once.....they brought me the wrong food and messed up my wife's steak.
Cabin / Stateroom
When we arrived, our room had dirty plates and half a glass of milk in the refrigerator. There were also crumbs all over the table and the floor. The combination definitely set the wrong tone. Our telephone broke on the second day (it was repaired quickly). The DVD player in our cabin did not work. The wireless internet did not work in our room at all.
Service and Staff
In-room dining staff cannot understand English. Restaurant staff cannot understand English. Casino bartender was smug and unfriendly (but....he does speak English).
Ketchikan, Alaska
Skagway, Alaska
Juneau, Alaska
Try the Tracey Arm Fjord boat trip. It was absolutely beautiful. We saw MANY whales, seals, bald eagles, and sea otters.
Don't Miss: Tracey Arm Fjord boat trip


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