We enjoyed the cruise very much
Volendam Cruise Review to Caribbean - Southern
10 Night Southern Caribbean (Ft. Lauderdale Roundtrip)
Sail date: November 13, 2006
Ship: Volendam
Cabin type: Inside
Traveled as: Couple
Reviewed: 16 years ago
Review summary
I have one problem. When I made my reservation I was told that I would receive 2 bottles of wine served at dinner and dinner at the Pinnacale Grill. When we boarded the ship there was no conformation about the wine or the dinner so I went to the front desk they said they would ceck on it and there was nothing that said we were entitled to it. She then said she would check with the main office of Holland America Line. After 4 days of going back checking she made a call to and spoke to Johnathan Dobeson and he told me that it was some mistake of and that he would send us a check for the amount of the wine and the dinner which was $90.00. we still have not receive the check . I was so embaressed I felt like I wanted something that I was not intitled to. I hope this will be settled soon. Thank you. Mrs. CastagnaShip experiences
Food and Dining
Entertainment
Service and Staff
Ship Quality
Cabin / Stateroom
Ports of call
Pros: the ports of call were very nice
Cons: theather seat were very uncomfortable