Good food, service mixed, additional fees buried in fine print, expensive and non-functional internet

Vision of the Seas Cruise Review to Caribbean - Southern

Cruises: 2-3 cruises
Review: 1
Helpful Votes: 20

Overall rating:

3.3 out of 5
Verified Review
Vision of the Seas

7 Night Southern Caribbean (San Juan Roundtrip)

Sail date: January 04, 2020

Ship: Vision of the Seas

Cabin type: Balcony

Cabin number: 7034

Traveled as: Couple

Reviewed: 1 year ago

Review summary

My spouse is deaf so internet connection is vital for communication. I think the fact that our internet didn't work (after we paid over $200) and the fact that we were charged $210 in gratuities that we weren't expecting soured our experience. My spouse made me promise that we would never go on another cruise.

Embarkation

5 out of 5
Easy to get on board and find stateroom.

Ship experiences

Food and Dining

3 out of 5
At dinner the food and service was exceptional. At breakfast and lunch the service and food was mediocre at best. The evening Maitre D' was very accommodating.

Onboard Activities

1 out of 5
Too many people in the pools!

Entertainment

None of the shows appealed to us.

Children's Programs

no kids

Service and Staff

3 out of 5
Evening Maitre D' and waiters were very helpful. Breakfast and lunch service was slow and cheerless. The room steward was attentive, but he would rehang our wet towels in the morning instead of getting fresh towels. The IT staff came to the room to fix our internet hotspot, but they couldn't make it work. They promised us a refund, but we haven't see that yet. The customer service desk was unhelpful.

Ship Quality

4 out of 5
We liked the fact that it was a smaller ship. It's layout was easy to navigate.

Cabin / Stateroom

4 out of 5
The state-room was a good size and we spent a lot of time on the balcony. The bed was comfortable. If the internet had worked (and we were paying over $50 a day for three devices), the room would have been ideal.

Ship tip

Read the fine print. We could afford to pay the required "gratuities" of $29 a day, but I can imagine the horror on the face of some of the old couples who had saved all their lives for the cruise, paid up front, only to find out that they still owed $210. To bury that in the small print is a deceptive practice. If it had been included in our original bill, we would have paid it gladly. But as it was hidden until we were held way through the cruise, we felt we had been scammed.

Ports of call

San Juan, Puerto Rico

3 out of 5
We went to the beach in San Juan and enjoyed it. Taxi drivers were friendly and honest. But while we were checking in for our flight home a 5.9 point earthquake struck sending everyone in a panic.

Punta Cana, Dominican Republic Did not visit port

We didn't get off the boat because the water was rough and was tossing the tenders hither, tither and yon.

Charlotte Amalie, St. Thomas

3 out of 5
Friendly people. Not much to do unless you are shopping for watches and perfume.

Fort-De-France, Martinique

5 out of 5
We had a great tour of the north of the island. The tour was just long enough and the tour guide made us all feel at home. Fort-de-France itself looked like it had endured decades of neglect, but it was still fun to peruse French bookstores and buy fresh pain au chocolat.

Castries, St. Lucia

3 out of 5
Friendly people. Beautiful island. The tour wasted a lot of time unnecessarily at shops where no one was interested in buying anything.

Bridgetown, Barbados

3 out of 5
It rained on us and I caught a cold that I am still fighting today.

Disembarkation

5 out of 5
Very smooth!
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