ship and employees are great, land excursions and plan reservations need deep and wide improvement

Viking Venus Cruise Review to Europe - Western Europe

SWGDOC

Contributor Level: Deck Hand

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 19

Overall rating:

4.6 out of 5

14 Night British Isles Explorer (London To Bergen)

Sail date: March 25, 2022

Ship: Viking Venus

Traveled as: Couple

Reviewed: 2 years ago

Review summary

The shore excursions advertised were generally not available. I paid for the trip with the belief the score excursions that are advertised were all available. That is absolutely not the case. I really believe Viking is playing a game of "bait and switch". This may be OK with many people. Lots of the passangers were more interested in the ship, food, drink, and entertainment. For many people the ship is the destination. We wanted the shore experience and we were very disappointed. Do not let Viking book air. For some reason the last leg of the flight was cancaled and we had to stay an extra night in a hotel. Viking did NOTHING to help us. They washed their hands of the problem. This is truthful although it is hard to believe. They changed our reservation to where we arrived in Newark and left from Laguardia with no plan of how we get from Newark to Laguardia. A number of the passangers had awful experiences with the air reservations. book your own.