The Good Customer Service and The Bad "Included Excursions"

Viking Orion Cruise Review to Alaska

Cruises: 4-6 cruises
Review: 1
Helpful Votes: 15

Overall rating:

4 out of 5
Viking Orion

10 Night Alaska & The Inside Passage (Vancouver To Seward)

Sail date: May 20, 2023

Ship: Viking Orion

Cabin number: 3079

Traveled as: Couple

Reviewed: 1 year ago

Review summary

Viking "Include Excursions" were BELOW standards compared to other cruises! Went to an eagle rehab center and had a talk on bears or chicken or our time slot! "Included excursions were MOSTLY on your own!! No one to guide you! 3 out of 5 "Included Excursions" were a TOTAL WASTE OF TIME!

Embarkation

3 out of 5
Ok, but flight was cancelled and Viking did NOTHING to help

Ship experiences

Food and Dining

5 out of 5
Ate at the Italian restaurant once and the chef's table three times...WONDERFUL!

Onboard Activities

4 out of 5
Used the spa area three times...very good

Entertainment

4 out of 5
Entertainment was good...went to the main entertainment every night...Richard was good!!

Service and Staff

5 out of 5
Some of the best staff, very friendly and wanted to help you with anything!

Ship Quality

5 out of 5

Cabin / Stateroom

5 out of 5
Friman and John were our attendants...THE BEST, keeping our room clean and turned-down at night!

Ports of call

Cruise Inside Passage, Alaska

5 out of 5
Scenery was awesome watching as cruising by!

Ketchikan, Alaska

5 out of 5
Totem pole history and sites we great. Well worth our time!

Sitka, Alaska

1 out of 5
Thought I was going to a dance with Alaskan Heritage, costume and tell a story of their customs...turned out to be something else!

Juneau, Alaska

1 out of 5

Icy Strait Point (Hoonah), Alaska

1 out of 5
Rode trams up the mountain. Walked a trail. Viking pointed us on our way.

Cruise Yakutat Bay

3 out of 5
Fogged in so could only get so close to glacier.

Valdez, Alaska

3 out of 5

Seward (Anchorage), Alaska

5 out of 5
The aquarium was awesome. Very good use of time, very interesting. Spent 2+ hrs there.

Disembarkation

2 out of 5
Bus arrived at airport before luggage! Bus driver drove us around airport killing time. Viking person who was holding the sign had NO clue as where to go or what to do once we got our luggage!!
Was this review helpful? 15

7 Comments

Ladyjunecliff     10 months ago

Thanks for your honest review

byhisgrace    1 year ago

Appreciate your feedback

javawoody    1 year ago

Appreciate the review

AuntPinkie    1 year ago

Appreciate your detailed review. Glad you enjoyed your Alaskan cruise.

Gwbigdog    1 year ago

Thanks for sharing

Itspeace4me    1 year ago

Thanks for sharing your cruise experience.

cruising2004    1 year ago

Thank you for sharing your cruising experience.