WE ARE STUCK IN PUERTO MONTT CHILE RIGHT NOW.

Item: Viking Jupiter
Rating: 1
Author: Awesomeatoms

Viking Jupiter Cruise Review to South America

Awesomeatoms

Contributor Level: Purser

Cruises: 2-3 cruises

Review: 1

Helpful Votes: 32

Overall rating:

1 out of 5

Verified Review

17 Night South America & Chilean Fjords (Santiago To Buenos Aires)

Sail date: December 22, 2021

Ship: Viking Jupiter

Traveled as: Couple

Reviewed: 2 years ago

Review summary

Viking disembarked us (tested positive upon arrival despite 3 vaccines with the most recent being ~2 weeks ago) and stranded us in Puerto Montt Chile with little to no support. There are 8 Viking guests in a substandard govt provided "hotel". Our emails are being ignored by Viking and we have no idea of timeline. My room does not have AC,heat, hot water, the window is falling off it's hinges. My wife who tested negative is being kept on a floor with COVID positive patients! Why?! Logic says keep all positive on one floor and negative contacts on another. The Chilean health people told me that we "might" get tested which is terribly concerning because we absolutely need a negative results to fly home. There is no reliable system in place to deal effectively with disembarked passengers. The u.s. embassy has advised there is nothing they can do. THIS IS A NIGHTMARE THAT MY WIFE AND I CANNOT ESCAPE FROM.

Embarkation

1 out of 5

Ship experiences

Food and Dining

1 out of 5

Onboard Activities

1 out of 5

Entertainment

1 out of 5

Children's Programs

1 out of 5

Service and Staff

1 out of 5

Ship Quality

1 out of 5

Cabin / Stateroom

1 out of 5

Ship tip

Do not get on board.

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Ports of call

Valparaiso (Santiago), Chile

1 out of 5

Puerto Montt, Chile

1 out of 5

Cruise Chilean Fjords

1 out of 5

Cruise Amalia Glacier

1 out of 5

Punta Arenas, Chile

1 out of 5

Ushuaia, Tierra Del Fuego, Argentina

1 out of 5

Cruise Cape Horn

1 out of 5

Port Stanley, Falkland Islands

1 out of 5

Puerto Madryn, Argentina

1 out of 5

Montevideo, Uruguay

1 out of 5

Buenos Aires, Argentina

1 out of 5

Disembarkation

1 out of 5

10 Comments

VikingCruises 2 years ago

We appreciate you taking the time to share your experience with the cruising community, Awesomeatoms. We're saddened to learn of your disappointment with your quarantine experience, and have taken note of your remarks. We appreciate your understanding in having necessary health and safety protocols, as they are put in place with the health of you and all other passengers in mind. Should you wish to continue this conversation, we welcome you to email Tellus@vikingcruises.com with your booking information so that we may address this situation in greater detail. We are grateful for the opportunity to respond and wish you a speedy recovery.

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izrgreen 2 years ago

Hopefully you will be out of this nightmare soon!

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willwork4cruz 2 years ago

That sounds terrible but at least they have a system in place and they didn't just leave you at the dock. It sounds like your wife is staying in your room but you wish she is was staying on a different floor with other people? I think I would want my wife close to me if we were in a horrible, foriegn, place. You already exposed her anyway. You said there is no AC or heater. Is it hot or cold there or is the weather nice?

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FatCat27 2 years ago

Wishing you all the best, you understandably sound very frustrated. Stay safe!

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FatCat27 2 years ago

This is exactly why I am canceling my upcoming cruise. My wife and I along with my kids are all fully vaccinated, with our booster shots. I am not concerned about any of us getting terribly sick but this new variant transmits so easily there is a good chance at least one, if not all of us will get it at some point soon. It would be terrible for that to happen while on vacation and I would hate to be removed from the cruise in a foreign country and have to deal with this and try to get my family home.

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Gwbigdog 2 years ago

Hopefully test come back negative and you return home.

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AuntPinkie 2 years ago

Hope you are home soon and safe!

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cruising2004 2 years ago

I am so sorry you are experiencing this!

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CruzeFan 2 years ago

Thanks for the review. Cruising during Covid currently is probably too high risk for most.

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hollysmomtravel 2 years ago

Sorry you are having to go through this.

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