lacking all around

Item: Symphony of the Seas
Rating: 3.5
Author: kpereira324

Symphony of the Seas Cruise Review to Caribbean - Eastern

kpereira324

Contributor Level: Purser

240 Days Till Next Cruise

Cruises: 7+ cruises

Review: 1

Helpful Votes: 10

Overall rating:

3.5 out of 5

Verified Review

7 Night Eastern Caribbean & Perfect Day (Miami Roundtrip)

Sail date: April 16, 2022

Ship: Symphony of the Seas

Cabin type: Inside

Cabin number: 9141

Traveled as: Large Group

Reviewed: 2 years ago

Review summary

a group in our party was upgrade to balcony and i paid for 2 rooms and was never offered upgrade when ship was not even full, still missing pictures on my photo pass , food not good, not enough food options, ship at almost full capacity, not enough workers, limited excursions- overpriced , could almost never find live music or entertainment , terrible cruise director , coco cay overcrowded, outdated slots, says free texting when you use app, each of us were charged 14.00!!!

Embarkation

4 out of 5

Ship experiences

Food and Dining

2 out of 5

there were more restaurants on the ship that you had to pay for than not. not good selection in windjammer, food was not good, solarium bistro not open, drinks watered down

Onboard Activities

2 out of 5

no Broadway show, some show times hard to attend

Entertainment

3 out of 5

no Broadway show, no last night party at restaurant to celebrate servers

Service and Staff

5 out of 5

room attendant and food server were great -

Ship Quality

3 out of 5

Cabin / Stateroom

5 out of 5

not happy that our party with us got upgraded and we did not

Ship tip

beds not comfortable

Thumbs up

Ports of call

Miami, Florida

2 out of 5

Philipsburg, St. Maarten

4 out of 5

Charlotte Amalie, St. Thomas

4 out of 5

Perfect Day At Coco Cay, Bahamas

3 out of 5

nothing was open, hot air, zip line, paid for a cabana not worth it

Thumbs Up 0

Disembarkation

4 out of 5

7 Comments

KrizzzyR 2 years ago

Sounds like a huge case of sour grapes to me!

Thumbs Up 2

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esa42 2 years ago

Has the same experience on oasis of the seas last week. As for the bed ask for a foam mattress topper to solve problem.

Thumbs Up 0

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angie007az 2 years ago

One thing I noticed, RCCL charges for everything. We much prefer Celebrity now.

Thumbs Up 1

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Gwbigdog 2 years ago

Oops 😬

Thumbs Up 0

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javawoody 2 years ago

Appreciate the review

Thumbs Up 0

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Dadm 2 years ago

Maybe next time will be better. The ships are understaffed right now, but there is always plenty of food which is included.

Thumbs Up 1

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CruzeFan 2 years ago

Upgrades are not always offered to everyone. I believe you also have to opt in for the RoyalUp program to receive upgrade offers. At least you had a 3 1/2 star experience even with the issues.

Thumbs Up 1

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